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Step by Step Day Nursery

Benden House Community Hall, Monument Gardens, Hither Green, London SE13 6PY
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Step by Step Day Nursery, London
Step by Step Day Nursery, London
Step by Step Day Nursery, London

Step by Step is an outstanding children's day nursery based in HIther Green. Providing high-quality childcare to families since 1994, they pride themselves in offering an exceptionally nurturing home from home and loving environment for every child. Staff support children in every area of development and encourage every individual child to achieve their very best.

‘Staff are extremely caring and nurturing towards the children. They treat them with the utmost respect at all times.’ Ofsted inspection August 2017.

Type of Service

  • Day Nursery

Opening Schedule

Open all year

Full days available

Yes

Half day sessions offered

Yes

Owner

  • Joyce Hendle and Nicola Richardson
  • Private Owned

Person in charge

  • Theresa Cooper(Manager)

Number of Childcare Staff

  • 27

Total Places for Children

  • 54

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday08:00-18:00
  • Tuesday08:00-18:00
  • Wednesday08:00-18:00
  • Thursday08:00-18:00
  • Friday08:00-18:00

When Closed

  • Bank Holidays & Christmas

Parking

  • You can park to drop and collect your children from the nursery. They have no facilities for you to park your car all day at the nursery.

Funding & Fees

£350.00 per week or £70.00 daily rate

Contact Step by Step Day Nursery to get a personalised quote:

Step by Step Day Nursery Reviews (31)

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9.5

Step by Step Day Nursery has a Review Score of 9.5 (9.484) out of 10, based on 10 reviews in the last 2 years. Over all time Step by Step Day Nursery has 31 reviews.

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Review from Francesca H (Mother of Child) published on 24 May 2021 Submitted via Website
Overall Experience

My son has been attending Step by Step since he was 10-months-old, and we were initially concerned about how the transition would be from lockdown to nursery, but the Step by Step team was fantastic from day 1 at settling him in, reassuring us as parents, and helping him to thrive. Our son has grown into a confident and happy toddler, and I know his nursery experience has played a big role in that. They provide daily notes on his day, now that the weather is better, he gets regular time outdoors, and does lots of sensory and messy play. He’s excited to go to nursery every day, and it’s so brilliant to see the bond he has with the Step by Step team, especially his key worker. We have never doubted that he is cared for and valued.

Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Dear Francesca, we are so grateful that you took the time to leave us this review; I will share this with the staff and key workers to let them know.

Thank you once again.

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Review from Lucy C (Mother of Child) published on 19 May 2021 Submitted via Website
Overall Experience

Both my kids have been at Step by Step since they were 8-months, my eldest is now 4, and I couldn’t be happier with our experience of this nursery. My kids have learnt so much from Maths to French to Writing, but most importantly, they are always excited to go in the morning. They love the staff and have made lots of friends. When they started in the baby room, I always felt comfortable and confident that they were safe and cared for lovingly, and now they are older, they are so confident. Thank you, Step by Step!

Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery

Thank you so much for taking the time to leave us a review. Your feedback is much appreciated and helps us to improve our service to everyone.

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Review from Isabel B (Mother of Child) published on 24 March 2021 Submitted via Website
Overall Experience

I have had my eight-month-old in here for one month, and I am happy to see he is very well looked after. He is happy going there, and the staff has always informed me of anything happening to him during the day, and they have given me good advice in order to encourage his development. His key worker is really supportive, and she has encouraged him to be involved in different activities, as well as to interact with other babies and staff members. Just another personal note to add, they are really lovely and above all, you can see they care for the children and babies attending the nursery. Very inclusive, clean, well equipped and excellent proactive trained staff. Also, you can see they support each other to give the best to the toddlers and babies. Highly recommended.

Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

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Review from C M (Mother of Child) published on 23 March 2021 Submitted via Postal Card
Overall Experience

I could not be happier with our experience of this nursery. My child has been here for a year since they were 8-months and I have never once worried about them. They love coming and I completely trust the staff. The staff are nurturing and attentive, and they are clearly great teachers. Somehow the staff always have time (and energy) to run through how the day has gone - they are very passionate! I could not recommend 'Step by Step' more.

Reply from Nicola Richardson, Owner at Step by Step Day Nursery

Thank you so much for your fantastic review; it really is so nice to hear your feedback. A huge well done to the amazing staff team.

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Review from Natalie P (Mother of Child) published on 12 February 2021 Submitted via Website
Overall Experience

I have two children at the nursery. My priority for them is that they are happy and well cared for in a safe, welcoming, fun, learning environment. Step by Step ticks all the boxes for me. My children happily walk off into their rooms in the morning! The staff are lovely! They're dedicated, hardworking and do a fantastic job, especially working throughout the pandemic. I receive regular emails with helpful information and ideas for activities to try at home. The nursery uses the website/app to record children's development so parents can see what their children have been doing at nursery. And you can also see videos and pictures on Facebook or Instagram. The only thing I would change if I could is access to their outdoor space, but from my understanding, that is a shared space and isn't within the nursery's control.

Reply from Nicola Richardson, Owner at Step by Step Day Nursery

Thank you so much for your feedback; we are so appreciative of your kind comments, from all the team.

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Review from Arlinda P (Mother of Child) published on 12 February 2021 Submitted via Website
Overall Experience
If you are looking for a place for your child to feel safe, welcome, at home and given the best quality care and education, then this is the nursery for you!
All three of my children have attended Step By Step; my eldest left in September, however still comes back for the holiday club.
My children have developed amazing bonds with the staff; they learn new things every day, and are all on target and above for there level of learning!
The facilities have improved so much over the last couple of years, the owners, manager and all staff have put time, money and effort into ensuring children have all IT equipment and educational recourses they need for the kids to have the best start before primary school.
Overall, the food is great, the facilities are great, the staff are amazing, and great parking facilities are good!

I can’t recommend this nursery enough!

Reply from Nicola Richardson, Owner at Step by Step Day Nursery

Thank you so much for such a fantastic review; it really does mean so much, from all the team.

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Review from Abosede O (Mother of Child) published on 12 February 2021 Submitted via Website
Overall Experience

This is a fantastic nursery. Since my son and daughter have been attending and have seen a lot of improvement in them both in English speaking and writing. The staff are so caring and friendly. They constantly send an update about the children's performance at school. My kids are happy going to the nursery, and I'm also glad I made the right choice.

Reply from Nicola Richardson, Owner at Step by Step Day Nursery

Thank you so much for taking the time to review the nursery; your kind words mean so much, from all the team.

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Review from Andrew V (Father of Child) published on 30 August 2018 Submitted via Postal Card
Overall Experience

Relatively good quality food. Good safe play areas with a good playground and safe environment. Good locks and doors with additional gates. I am happy with the learning standard.

Reply from Nicola Richardson, at Step by Step Day Nursery

Thank you for your review - you thoughts and opinions are always welcomed at Step by Step.

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Review from Y W (Mother of Child) published on 28 August 2018 Submitted via Postal Card
Overall Experience

I cannot recommend this nursery enough. They made my daughter feel at home and her developmental process improved. She is a happy toddler and I am a happy mum.

Reply from Nicola Richardson, at Step by Step Day Nursery

Thank you so much for your kind words it means so much to everyone at Step by Step.

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Review from Rachel D (Mother of Child) published on 2 February 2018 Submitted via Website
Overall Experience

This nursery is fantastic. Both my children have attended Step by Step Day Nursery and would like to say how great it is. The children gain so many different skills and the level of care is second to none. The staff tailor different activities for the children to help in their overall development. I would highly recommend this nursery and feel that the nursery gave both my daughter's the foundation and skills they needed before they started school.

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Review from Daynah R (Mother of Child) published on 2 February 2018 Submitted via Website
Overall Experience
First let me start by saying..... We love Step by Step Day Nursery! Both of my children attended this nursery, my daughter who is now in reception thoroughly enjoyed her time here, her communication skills, independence, self-confidence had grown so much it was very visible. My son, who still attends, constantly talks about what he has done throughout the day and how much he loves the staff! The learning that takes place through play is so effective and that's what makes it so fun to watch and hear what is being learnt.
Step by Step have been absolutely amazing, they have supported us immensely and have always been so friendly welcoming and professional.

I recommend this nursery to anyone looking for somewhere for their children! Big thumbs up!

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Child Vacancies

Please contact us for latest vacancies.

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Meet the Team (24)

Theresa Cooper
Theresa CooperJob Title:Nursery ManagerJoined: 2017

NVQ levels 2,3,4 and 5 in Early Years Education and Development

Kealey Palmer
Kealey PalmerJob Title:Deputy Nursery Manager - Baby Room AssistantJoined: 2014
- NVQ Level 3 in Childcare and Development
- NVQ Level 2 in Childcare and Education
- Paediatric First Aid
- Prevent Training
- FGM

- Food and Hygiene Training

Sharon Cawson
Sharon CawsonJob Title:Nursery Nurse - Baby RoomJoined: 2006
- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent

- FGM training

Jacqueline Grant
Jacqueline GrantJob Title:Nursery Office ManagerJoined: 2019

Jacqueline manages all the office admin. A friendly face that will contact you if you wish to book a tour of the nursery.

Sade Daniels
Sade DanielsJob Title:Deputy/Room Leader - Preschool RoomJoined: 2018

Sade is adored by everyone, staff and children. She is a fabulous practitioner, who actually used to attend Step by Step day Nursery as a young child. Sade returned to the nursery, and is a shining star, creating many happy memories for all the children.

Kelly Braham
Kelly BrahamJob Title:Nursery Practitioner - Toddler RoomJoined: 2018
- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Training

- FGM Training

Cheryl Carpenter
Cheryl CarpenterJob Title:Nursery Practitioner - Baby RoomJoined: 2019
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Duty Training

- FGM Training

Selina Holder
Selina HolderJob Title:Nursery Practitioner - Toddler RoomJoined: 2021

NVQ Level 2 in Childcare and Development

Gela
Gela Job Title:Nursery Practitioner - Preschool RoomJoined: 2021

NVQ 2 in Childcare and Development

Nikita Miller
Nikita MillerJob Title:Nursery Assistant - Preschool RoomJoined: 2022
Working towards Level 3 Qualification,
Paediatric First Aid Trained,
Safeguarding & FGM Trained,

Food & Hygiene Qualification

Eva Rozgari
Eva RozgariJob Title:Nursery Assistant - Preschool RoomJoined: 2022
Level 2 qualification in Childcare,
Safeguarding & GM Trained,
Paediatric First Aid Trained,

Food & Hygiene Trained

Rupa Kameshwari
Rupa KameshwariJob Title:Nursery Assistant - Baby RoomJoined: 2022
Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Tameka Nathan
Tameka NathanJob Title:Nursery Apprentice - Toddler RoomJoined: 2022
Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Tamara Nathan
Tamara NathanJob Title:Nursery Assistant - Baby RoomJoined: 2022
Working towards Level 5 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Danielle Robinson
Danielle RobinsonJob Title:Room Leader - Baby RoomJoined: 2021
Level 3 Children and Young People's Workforce,
BA in Applied Social Science and Community Youthwork,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Shakell Samms
Shakell SammsJob Title:Nursery Assistant - Toddler RoomJoined: 2022
Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Subna Begum
Subna BegumJob Title:Nursery Assistant - Toddler RoomJoined: 2022
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Mavis Cooper
Mavis CooperJob Title:Nursery ChefJoined: 2021
Food & Hygiene Trained,
Paediatric First Aid Trained,

Safeguarding and FGM Trained

Tamika Lennon
Tamika LennonJob Title:Nursery Assistant - Baby RoomJoined: 2022
Working towards Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Chanae Dixon
Chanae DixonJob Title:Nursery Practitioner - Preschool RoomJoined: 2022
Level 3 Qualification in childcare in Early Years Education,
EYFS Course,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Debra Gallimore-Jones
Debra Gallimore-JonesJob Title:Nursery PractitionerJoined: 2023
NVQ Level 6 Qualification in childcare in Early Years, Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Nadia Gogognon
Nadia GogognonJob Title:Lunchtime Assistant - Preschool RoomJoined: 2021
Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Amanda Goodwin
Amanda GoodwinJob Title:Nursery Assistant - Baby RoomJoined: 2022
Working towards Level 2 Qualification,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

Chelsea Lee
Chelsea LeeJob Title:Nursery Assistant - Baby RoomJoined: 2022
Working towards Level 2 Qualification in childcare in Early, Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,

Food & Hygiene Trained

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