Step by Step Day Nursery

Benden House Community Hall, Monument Gardens, Hither Green, London SE13 6PY
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9.3 29 Reviews
  • Step by Step Day Nursery, London
Step by Step is an outstanding children's day nursery based in HIther Green. Providing high-quality childcare to families since 1994, they pride themselves in offering an exceptionally nurturing home from home and loving environment for every child. Staff support children in every area of development and encourage every individual child to achieve their very best.

‘Staff are extremely caring and nurturing towards the children. They treat them with the utmost respect at all times.’ Ofsted inspection August 2017.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Joyce Hendle and Nicola Richardson
  • Privately Owned

Person in Charge

  • Theresa Cooper (Manager)

Number of Childcare Staff

  • 27

Total Places for Children

  • 54

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • £350.00 per week or £70.00 daily rate

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Parking

  • You can park to drop and collect your children from the nursery. They have no facilities for you to park your car all day at the nursery.

Step by Step Day Nursery Reviews (29)

9.3

Step by Step Day Nursery has a Review Score of 9.3 (9.312) out of 10, based on 8 reviews in the last 2 years.
Over all time Step by Step Day Nursery has 29 reviews.

Overall Experience
  • 27
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Date Published
  • 29
  • 6
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  • 8
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Reviewer Connection to Step by Step Day Nursery
  • 27
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Total of 29, showing 21-29
Review from Isabel B (Mother of Child) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had my eight-month-old in here for one month, and I am happy to see he is very well looked after. He is happy going there, and the staff has always informed me of anything happening to him during the day, and they have given me good advice in order to encourage his development. His key worker
is really supportive, and she has encouraged him to be involved in different activities, as well as to interact with other babies and staff members. Just another personal note to add, they are really lovely and above all, you can see they care for the children and babies attending the nursery. Very inclusive, clean, well equipped and excellent proactive trained staff. Also, you can see they support each other to give the best to the toddlers and babies. Highly recommended.
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
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Review from C M (Mother of Child) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not be happier with our experience of this nursery. My child has been here for a year since they were 8-months and I have never once worried about them. They love coming and I completely trust the staff. The staff are nurturing and attentive, and they are clearly great teachers. Somehow the
staff always have time (and energy) to run through how the day has gone - they are very passionate! I could not recommend 'Step by Step' more.
Reply from Nicola Richardson, Owner at Step by Step Day Nursery
Thank you so much for your fantastic review; it really is so nice to hear your feedback. A huge well done to the amazing staff team.
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Review from Natalie P (Mother of Child) published on 12 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have two children at the nursery. My priority for them is that they are happy and well cared for in a safe, welcoming, fun, learning environment. Step by Step ticks all the boxes for me. My children happily walk off into their rooms in the morning! The staff are lovely! They're dedicated, hardworking
and do a fantastic job, especially working throughout the pandemic. I receive regular emails with helpful information and ideas for activities to try at home. The nursery uses the website/app to record children's development so parents can see what their children have been doing at nursery. And you can also see videos and pictures on Facebook or Instagram. The only thing I would change if I could is access to their outdoor space, but from my understanding, that is a shared space and isn't within the nursery's control.
Reply from Nicola Richardson, Owner at Step by Step Day Nursery
Thank you so much for your feedback; we are so appreciative of your kind comments, from all the team.
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Review from Arlinda P (Mother of Child) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a place for your child to feel safe, welcome, at home and given the best quality care and education, then this is the nursery for you!
All three of my children have attended Step By Step; my eldest left in September, however still comes back for the holiday club.
My children
have developed amazing bonds with the staff; they learn new things every day, and are all on target and above for there level of learning!
The facilities have improved so much over the last couple of years, the owners, manager and all staff have put time, money and effort into ensuring children have all IT equipment and educational recourses they need for the kids to have the best start before primary school.
Overall, the food is great, the facilities are great, the staff are amazing, and great parking facilities are good!
I can’t recommend this nursery enough!
Reply from Nicola Richardson, Owner at Step by Step Day Nursery
Thank you so much for such a fantastic review; it really does mean so much, from all the team.
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Review from Abosede O (Mother of Child) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fantastic nursery. Since my son and daughter have been attending and have seen a lot of improvement in them both in English speaking and writing. The staff are so caring and friendly. They constantly send an update about the children's performance at school. My kids are happy going to the
nursery, and I'm also glad I made the right choice.
Reply from Nicola Richardson, Owner at Step by Step Day Nursery
Thank you so much for taking the time to review the nursery; your kind words mean so much, from all the team.
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Review from Andrew V (Father of Child) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Relatively good quality food. Good safe play areas with a good playground and safe environment. Good locks and doors with additional gates. I am happy with the learning standard.
Reply from Nicola Richardson at Step by Step Day Nursery
Thank you for your review - you thoughts and opinions are always welcomed at Step by Step.
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Review from Y W (Mother of Child) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this nursery enough. They made my daughter feel at home and her developmental process improved. She is a happy toddler and I am a happy mum.
Reply from Nicola Richardson at Step by Step Day Nursery
Thank you so much for your kind words it means so much to everyone at Step by Step.
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Review from Rachel D (Mother of Child) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery is fantastic. Both my children have attended Step by Step Day Nursery and would like to say how great it is. The children gain so many different skills and the level of care is second to none. The staff tailor different activities for the children to help in their overall development. I
would highly recommend this nursery and feel that the nursery gave both my daughter's the foundation and skills they needed before they started school.
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Review from Daynah R (Mother of Child) published on 2 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
First let me start by saying..... We love Step by Step Day Nursery! Both of my children attended this nursery, my daughter who is now in reception thoroughly enjoyed her time here, her communication skills, independence, self-confidence had grown so much it was very visible. My son, who still attends,
constantly talks about what he has done throughout the day and how much he loves the staff! The learning that takes place through play is so effective and that's what makes it so fun to watch and hear what is being learnt.
Step by Step have been absolutely amazing, they have supported us immensely and have always been so friendly welcoming and professional.
I recommend this nursery to anyone looking for somewhere for their children! Big thumbs up!
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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Step by Step Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Step by Step Day Nursery is calculated as follows: ( (74 Excellents x 5) + (22 Goods x 4) ) ÷ 96 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.541 Points relating to the number of positive Reviews for Step by Step Day Nursery is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8. 8 Positive Reviews ÷ 10.8 = 0.741
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (24)

Theresa

Theresa Cooper

Job Title: Nursery Manager Joined: 2017

NVQ levels 2,3,4 and 5 in Early Years Education and Development

Kealey

Kealey Palmer

Job Title: Deputy Nursery Manager - Baby Room Assistant Joined: 2014

- NVQ Level 3 in Childcare and Development
- NVQ Level 2 in Childcare and Education
- Paediatric First Aid
- Prevent Training
- FGM
- Food and Hygiene Training

Sharon

Sharon Cawson

Job Title: Nursery Nurse - Baby Room Joined: 2006

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent
- FGM training

Jacqueline

Jacqueline Grant

Job Title: Nursery Office Manager Joined: 2019

Jacqueline manages all the office admin. A friendly face that will contact you if you wish to book a tour of the nursery.

Sade

Sade Daniels

Job Title: Deputy/Room Leader - Preschool Room Joined: 2018

Sade is adored by everyone, staff and children. She is a fabulous practitioner, who actually used to attend Step by Step day Nursery as a young child. Sade returned to the nursery, and is a shining star, creating many happy memories for all the children.

Kelly

Kelly Braham

Job Title: Nursery Practitioner - Toddler Room Joined: 2018

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Training
- FGM Training

Cheryl

Cheryl Carpenter

Job Title: Nursery Practitioner - Baby Room Joined: 2019

- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Duty Training
- FGM Training

Selina

Selina Holder

Job Title: Nursery Practitioner - Toddler Room Joined: 2021

NVQ Level 2 in Childcare and Development

Gela

Gela

Job Title: Nursery Practitioner - Preschool Room Joined: 2021

NVQ 2 in Childcare and Development

Nikita

Nikita Miller

Job Title: Nursery Assistant - Preschool Room Joined: 2022

Working towards Level 3 Qualification,
Paediatric First Aid Trained,
Safeguarding & FGM Trained,
Food & Hygiene Qualification

No image found

Eva Rozgari

Job Title: Nursery Assistant - Preschool Room Joined: 2022

Level 2 qualification in Childcare,
Safeguarding & GM Trained,
Paediatric First Aid Trained,
Food & Hygiene Trained

No image found

Rupa Kameshwari

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Tameka Nathan

Job Title: Nursery Apprentice - Toddler Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Tamara Nathan

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 5 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Danielle Robinson

Job Title: Room Leader - Baby Room Joined: 2021

Level 3 Children and Young People's Workforce,
BA in Applied Social Science and Community Youthwork,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Shakell Samms

Job Title: Nursery Assistant - Toddler Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Subna Begum

Job Title: Nursery Assistant - Toddler Room Joined: 2022

Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Mavis Cooper

Job Title: Nursery Chef Joined: 2021

Food & Hygiene Trained,
Paediatric First Aid Trained,
Safeguarding and FGM Trained

No image found

Tamika Lennon

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Chanae Dixon

Job Title: Nursery Practitioner - Preschool Room Joined: 2022

Level 3 Qualification in childcare in Early Years Education,
EYFS Course,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Debra Gallimore-Jones

Job Title: Nursery Practitioner Joined: 2023

NVQ Level 6 Qualification in childcare in Early Years, Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Nadia Gogognon

Job Title: Lunchtime Assistant - Preschool Room Joined: 2021

Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Amanda Goodwin

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 2 Qualification,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Chelsea Lee

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 2 Qualification in childcare in Early, Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

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