Step by Step Day Nursery

Benden House Community Hall, Monument Gardens, Hither Green, London SE13 6PY
Review Us
9.3 29 Reviews
  • Step by Step Day Nursery, London
Step by Step is an outstanding children's day nursery based in HIther Green. Providing high-quality childcare to families since 1994, they pride themselves in offering an exceptionally nurturing home from home and loving environment for every child. Staff support children in every area of development and encourage every individual child to achieve their very best.

‘Staff are extremely caring and nurturing towards the children. They treat them with the utmost respect at all times.’ Ofsted inspection August 2017.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Joyce Hendle and Nicola Richardson
  • Privately Owned

Person in Charge

  • Theresa Cooper (Manager)

Number of Childcare Staff

  • 27

Total Places for Children

  • 54

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • £350.00 per week or £70.00 daily rate

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Parking

  • You can park to drop and collect your children from the nursery. They have no facilities for you to park your car all day at the nursery.

9.3

Step by Step Day Nursery has a Review Score of 9.3 (9.312) out of 10, based on 8 reviews in the last 2 years.
Over all time Step by Step Day Nursery has 29 reviews.

Overall Experience
  • 27
  • 2
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Date Published
  • 29
  • 6
  • 6
  • 8
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Reviewer Connection to Step by Step Day Nursery
  • 27
  • 2
Total of 29, showing 1-20
Review from L V (Mother of Child) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My two children have been in step by step super happy and well adapted with the staff and the other children, we were always delighted with the staff for how they made them feel at home, family. nothing bad in my experience.
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Review from S L (Mother of Child) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff members are all fantastic, they welcome you with a big smile and they are always happy to help, the management is working really well, they treat the children and their parents like a family, where every child matters.
I have a great experience with them and my child was looked after to my
utmost satisfaction.
If you're looking for a place where your child feels safe and cared for, look no further, they're the best at what they do. Thank you to all the amazing staff that cared for my child before moving on to Reception Class.
I have another child in the school and I am happy with all the support and care, he's receiving from every member of the staff. Thank you all once again!
You're all amazing.
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Review from Kereda W (Mother of Child) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Step by Step Day Nursery for the past 3 years. I have always felt comfortable leaving him as I know he will be taken care of and in good hands. My son has grown and developed so much over the years and have learnt so much! This nursery provided a good foundation for my son
and im very grateful to all the lovely staff who has helped him over the years!
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Review from L S (Mother of Child) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All 3 of my kids attended Step by Step Lewisham. The staff are lovely and they go above and beyond for the children. My child will really miss Step by Step. Thank you for all your support Step by Step.
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Review from Rowan W (Mother of Child) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Step by Step has been fundamental in my son's early development.
The staff are incredible in their compassion and commitment. The activities are engaging. My son has made good friends, and he's always excited to go into nursery each morning.
I get regular updates about his progress.
Thanks to Step
by Step, we're ready for the next step into school.
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Review from Nene P (Mother of Child) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Believe me , Step by Step is such a lovely Nursery!
My son started the nursery when he was 9months old. he is 4years and some months now and sincerely I have had no regrets at all for years now.
They care and treat the kids so well just like theirs.
Their staff are very amazing, supportive, friendly
and respectful.
Also, their fee is very reasonable and affordable.
I know he will really miss them when he starts primary sch in September.
xxxx
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Review from Y M (Mother of Child) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two of my kids had gone to Step by Step and I must say I was happy with the staff and how they looked after my kids and the activities they do is amazing. My kids were happy and loved it there. They have plenty of staff to accommodate your child. I liked the fact that on rainy days my kids were indoors
and not out in the rain! They are like a family and will be missed, now that both of my kids have gone to primary. All staff are amazing and thank you all for caring for my kids and for the warmth they felt. And not to mention two members of staff in particular, thank you for comforting my kids when they felt tearful due to my absence. Overall the nursery is 10/10. Staff are kind, caring and loving and the kids had fun whilst in their care. I knew my kids were safe in their hands. To the manager, thank you for everything and I am happy I made the right choice. Thanks for everything you do and did and not leaving me with any sorts of doubts or worries.
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Review from B W (Mother of Child) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sons have been very happy at Step by Step. The staff are friendly and approachable and keep me updated with how the boys are doing. I'm provided lots of updates via the app on all the activities they're doing and staff are always available to talk about any queries. Recent trips have included
Mudchute farm, the local fire station and the library. It's a small nursery so a real personal community feel where everyone knows you and your kids.
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Review from Ahpy B (Mother of Child) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been so happy over the last couple of years at Step by Step. The staff are so caring and really go the extra mile to make sure kids are happy, well adjusted and learning. They address any concerns or questions quickly and work with parents to ensure kids are supported and happy. As he starts
his new journey into reception he’s really going to miss his Step by Step carers and friends!
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Review from James M (Father of Child) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our child is in preschool and has been at Step-by-Step since 2020 when he was a baby. The most important thing for us is that our child loves the nursery and staff. He gets on well with the other children (the parents get on too). In terms of development, we are super happy with his progress which at
times exceeds our expectations. For example this weekend our child read a bedtime story to his mum (and he is still at preschool).
So overall I'd highly recommend Step-by-Step.
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Review from Suzanna F (Mother of Child) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done to you all, the staff at nursery, you are doing amazing care and learning for the children. Fantastic love and kindness for my son, who is well looked after and loves them like a second family.
Amazing care for the children. The two years my son was at nursery, he had amazing care and kindness
and was well looked after. He fully enjoyed his time with you all. The manager is fantastic and he loves you all to bits.
Such kindness and the care was outstanding for my son. He talks about all the staff members and what he done with a big smile on his face. Staff bind a fantastic relationship with my son and he always felt safe there.
Very supported and helped with his learning so much.
Thank you for your amazing, kind and caring way towards my son and me. Much appreciated.
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Review from Rebecca A (Mother of Child) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful nursery where the staff treat the children like family. My daughter has thrived here and loves her friends and the staff so much. The communication is great, and management is flexible to requests. They always set up fun activities for the children, and I love hearing about the things
they're learning. My daughter has dietary requirements, and they always make sure she is well-catered for and not excluded. I couldn't recommend the nursery enough
Thank you!
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Review from Rupa N (Mother of Child) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love the management and staff here. It has a very homely feeling, and my son was taken good care of. My son really used to enjoy going to the nursery and felt happy being there with his teachers. He had a good time in the nursery, and we are happy that we choose this nursery for him.
I
would recommend to anyone Step by Step; they are amazing.
Thank you for everything.
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Thank you so much for your kind words, Rupa. We really appreciate you taking the time to write this review.
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Review from S D (Mother of Child) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They really love the children and care about them. My daughter is really happy and smiling when I drop her off and pick her up, which is lovely to see. Also, my daughter used to be really shy, but now she has confidence and has started to come out of her shell and has really blossomed. My daughter has
started walking recently and has so much confidence when walking. The staff are really friendly and supportive. I can not speak more highly, and I am really happy.
Reply from Theresa Cooper, Owner at Step by Step Day Nursery
Thank you so much, we are so happy to hear such great feedback. Your thoughts and kind words are appreciated.
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Review from Alexandra H (Mother of Child) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Step by Step Day Nursery just love children. They care for and nurture them every day. Every single time I dropped my daughter off, she was greeted with smiles and enthusiasm, and she loved it. Thank you so much!
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Thank you so much for your kind words, Alexandra. We really appreciate you taking the time to write this review. Ellen will be missed by all the Staff at Step-by-Step. Wishing you and all the family…read more
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Review from April N (Mother of Child) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at Step by Step for last year and a half and has thrived. It's such a friendly and warm place, with lots of laughter from kids and staff. I wouldn't hesitate to recommend this nursery.
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Thank you for taking the time to leave this review, all feedback is greatly appreciated. Also, please say a big 'Thank You' to "him" for providing a very entertaining Graduation Day for our…read more
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Review from Omobolanle S (Mother of Child) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined the nursery from a toddler and presently transiting to reception. The staff are very hardworking. The staff work along with parents, especially the working parents, to balance up. My son is always excited about going into the nursery, and I always struggle to bring him out because he really
enjoys all his time. The most fantastic part is the moral they place on the kids is second to none. When my son went to the new school meeting, he was so amazing, and all he displayed was what he was thought in the nursery.
I want to use this medium to thank all the staff of the nursery. God Bless you all.
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Thank you so much for your amazing review; the staff team will be so happy to hear such fantastic feedback.
We wish your child all the best as he starts his new chapter at primary school.
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Review from Simone B (Mother of Child) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the time our daughter spent at Step by Step, we feel she has progressed so much. There was not a day that went by she didn't ask about going to nursery. We are very sad that she will be leaving, and wish she could stay! We thank the staff for everything they have done with her, and they will be
missed very much!
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Dear Simone, thank you so much for taking the time to write this review, much appreciated. It was a pleasure.
I will share this with the team to let them know to keep up the amazing work.
We send…
read more
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Review from Francesca H (Mother of Child) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Step by Step since he was 10-months-old, and we were initially concerned about how the transition would be from lockdown to nursery, but the Step by Step team was fantastic from day 1 at settling him in, reassuring us as parents, and helping him to thrive. Our son has grown
into a confident and happy toddler, and I know his nursery experience has played a big role in that. They provide daily notes on his day, now that the weather is better, he gets regular time outdoors, and does lots of sensory and messy play. He’s excited to go to nursery every day, and it’s so brilliant to see the bond he has with the Step by Step team, especially his key worker. We have never doubted that he is cared for and valued.
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Dear Francesca, we are so grateful that you took the time to leave us this review; I will share this with the staff and key workers to let them know.
Thank you once again.
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Review from Lucy C (Mother of Child) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my kids have been at Step by Step since they were 8-months, my eldest is now 4, and I couldn’t be happier with our experience of this nursery. My kids have learnt so much from Maths to French to Writing, but most importantly, they are always excited to go in the morning. They love the staff and
have made lots of friends. When they started in the baby room, I always felt comfortable and confident that they were safe and cared for lovingly, and now they are older, they are so confident. Thank you, Step by Step!
Reply from Jacqueline Grant, Office Manager at Step by Step Day Nursery
Thank you so much for taking the time to leave us a review. Your feedback is much appreciated and helps us to improve our service to everyone.
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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Step by Step Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Step by Step Day Nursery is calculated as follows: ( (74 Excellents x 5) + (22 Goods x 4) ) ÷ 96 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.541 Points relating to the number of positive Reviews for Step by Step Day Nursery is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 number of registered child places is 10.8. 8 Positive Reviews ÷ 10.8 = 0.741
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (24)

Theresa

Theresa Cooper

Job Title: Nursery Manager Joined: 2017

NVQ levels 2,3,4 and 5 in Early Years Education and Development

Kealey

Kealey Palmer

Job Title: Deputy Nursery Manager - Baby Room Assistant Joined: 2014

- NVQ Level 3 in Childcare and Development
- NVQ Level 2 in Childcare and Education
- Paediatric First Aid
- Prevent Training
- FGM
- Food and Hygiene Training

Sharon

Sharon Cawson

Job Title: Nursery Nurse - Baby Room Joined: 2006

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent
- FGM training

Jacqueline

Jacqueline Grant

Job Title: Nursery Office Manager Joined: 2019

Jacqueline manages all the office admin. A friendly face that will contact you if you wish to book a tour of the nursery.

Sade

Sade Daniels

Job Title: Deputy/Room Leader - Preschool Room Joined: 2018

Sade is adored by everyone, staff and children. She is a fabulous practitioner, who actually used to attend Step by Step day Nursery as a young child. Sade returned to the nursery, and is a shining star, creating many happy memories for all the children.

Kelly

Kelly Braham

Job Title: Nursery Practitioner - Toddler Room Joined: 2018

- NVQ Level 2 in Childcare and Development
- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Training
- FGM Training

Cheryl

Cheryl Carpenter

Job Title: Nursery Practitioner - Baby Room Joined: 2019

- NVQ Level 3 in Childcare and Development
- Paediatric First Aid
- Safeguarding
- Prevent Duty Training
- FGM Training

Selina

Selina Holder

Job Title: Nursery Practitioner - Toddler Room Joined: 2021

NVQ Level 2 in Childcare and Development

Gela

Gela

Job Title: Nursery Practitioner - Preschool Room Joined: 2021

NVQ 2 in Childcare and Development

Nikita

Nikita Miller

Job Title: Nursery Assistant - Preschool Room Joined: 2022

Working towards Level 3 Qualification,
Paediatric First Aid Trained,
Safeguarding & FGM Trained,
Food & Hygiene Qualification

No image found

Eva Rozgari

Job Title: Nursery Assistant - Preschool Room Joined: 2022

Level 2 qualification in Childcare,
Safeguarding & GM Trained,
Paediatric First Aid Trained,
Food & Hygiene Trained

No image found

Rupa Kameshwari

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Tameka Nathan

Job Title: Nursery Apprentice - Toddler Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Tamara Nathan

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 5 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Danielle Robinson

Job Title: Room Leader - Baby Room Joined: 2021

Level 3 Children and Young People's Workforce,
BA in Applied Social Science and Community Youthwork,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Shakell Samms

Job Title: Nursery Assistant - Toddler Room Joined: 2022

Working towards Level 3 Qualification in childcare,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Subna Begum

Job Title: Nursery Assistant - Toddler Room Joined: 2022

Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Mavis Cooper

Job Title: Nursery Chef Joined: 2021

Food & Hygiene Trained,
Paediatric First Aid Trained,
Safeguarding and FGM Trained

No image found

Tamika Lennon

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Chanae Dixon

Job Title: Nursery Practitioner - Preschool Room Joined: 2022

Level 3 Qualification in childcare in Early Years Education,
EYFS Course,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Debra Gallimore-Jones

Job Title: Nursery Practitioner Joined: 2023

NVQ Level 6 Qualification in childcare in Early Years, Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Nadia Gogognon

Job Title: Lunchtime Assistant - Preschool Room Joined: 2021

Level 3 Qualification in childcare in Early Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Amanda Goodwin

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 2 Qualification,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

No image found

Chelsea Lee

Job Title: Nursery Assistant - Baby Room Joined: 2022

Working towards Level 2 Qualification in childcare in Early, Years Education,
Paediatric First Aid Trained,
Safeguarding and FGM Trained,
Food & Hygiene Trained

Frequently Asked Questions about Step by Step Day Nursery

What is the Age Range of Children that Step by Step Day Nursery accepts?

Step by Step Day Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Step by Step Day Nursery Open?

Step by Step Day Nursery is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Step by Step Day Nursery have capacity for?

Step by Step Day Nursery has capacity for a total of 54 Children.

How far is Step by Step Day Nursery to the centre of London?

6.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Step by Step Day Nursery to verify any information. View our terms and conditions. Step by Step Day Nursery has an Enhanced Service - more info.