Step by Step Day Nursery

Benden House Community Hall, Monument Gardens, Hither Green, London SE13 6PY

Step by Step is an outstanding children's day nursery based in HIther Green. Providing high-quality childcare to families since 1994, they pride themselves in offering an exceptionally nurturing home from home and loving environment for every child. Staff support children in every area of development and encourage every individual child to achieve their very best.

‘Staff are extremely caring and nurturing towards the children. They treat them with the utmost respect at all times.’ Ofsted inspection August 2017.

Owner: Joyce Hendle and Nicola Richardson

Person in charge: Alisha O’Connor-Campbell (Manager)

Local Authority / Social Services: London Borough of Lewisham Council

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 54

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Fees Guide: £180.00 - £205.00 full time or from £42.00 - £47.00 daily rate.

Visiting:

Please contact the nursery manager to arrange a viewing of the nursery.

Overview

The Review Score of 8.4 (maximum of 10) for Step by Step Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Step by Step Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Step by Step Day Nursery is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.435 Points relating to the number of positive Reviews for Step by Step Day Nursery is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.8 Target = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Step by Step Day Nursery has a Review Score of 8.4 (8.435)

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Step by Step Day Nursery?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Step by Step Day Nursery

  • Mother of Child
    2

This nursery is fantastic. Both my children have attended Step by Step Day Nursery and would like to say how great it is. The children gain so many different skills and the level of care is second to none. The staff tailor different activities for the children to help in their overall development. I would highly recommend this nursery and feel that the nursery gave both my daughter's the foundation and skills they needed before they started school.

How likely would you be to recommend Step by Step Day Nursery? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

First let me start by saying..... We love Step by Step Day Nursery! Both of my children attended this nursery, my daughter who is now in reception thoroughly enjoyed her time here, her communication skills, independence, self-confidence had grown so much it was very visible. My son, who still attends, constantly talks about what he has done throughout the day and how much he loves the staff! The learning that takes place through play is so effective and that's what makes it so fun to watch and hear what is being learnt.
Step by Step have been absolutely amazing, they have supported us immensely and have always been so friendly welcoming and professional.
I recommend this nursery to anyone looking for somewhere for their children! Big thumbs up!

How likely would you be to recommend Step by Step Day Nursery? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Submit a Review for Step by Step Day Nursery

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Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Step by Step Day Nursery

Job Vacancies

Staff Profiles

Alisha

Alisha O’Connor-Campbell

Job Title: Nursery Manager

Joined: 2016

Description:

NVQ levels 2,3,4 and 5 in Early Years Education and Development

Merveille

Merveille Esteve

Job Title: Nursery Nurse Pre-school Room

Description:

NVQ level 2 and 3 in Childcare and Education
Paediatric First Aid
Safeguarding Children
Basic Food and Hygiene

Myrna

Myrna Cross

Job Title: Baby Unit Room Leader

Description:

NVQ 2 and 3 in Early Childhood Education and Development
Paediatric First Aid
Basic food and hygiene
Safeguarding Children

Danielle

Danielle Smith

Job Title: Nursery Nurse (Toddler Room)

Joined: 2014

Description:

NVQ 2 and 3 in Childhood Care and Education
Paediatric First Aid
Basic food and Hygiene
Safeguarding Children

Kealey

Kealey Palmer

Job Title: Nursery Nurse (Toddler Room)

Joined: 2014

Description:

NVQ level 2 in Childcare and Education
Working towards NVQ 3 in Childcare
Paediatric First Aid

Sharon

Sharon Cawson

Job Title: Nursery Nurse - Baby Unit

Joined: 2009

Description:

NVQ level 2 in Childcare and Development
NVQ level 3 in Childcare and Development
Paediatric First Aid
Safeguarding
Prevent
FGM training

Stephine

Stephine Lemonious

Job Title: Pre School Room Leader

Joined: 2016

Description:

Early Childhood Degree
Paediatric First Aid
Safeguarding Children
Basic Food and hygiene