Little Faces Nursery @ Hazel Grove Reviews (28)
9.9
Little Faces Nursery @ Hazel Grove has a Review Score of 9.9 (9.913) out of 10, based on 28 reviews in the last 2 years.
Over all time Little Faces Nursery @ Hazel Grove has 28 reviews.
Review from Jamie-Lee H (Mother of Child) published on 31 March 2026
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our son has been coming here since 2022 and he absolutely loves it! Little Faces work so hard to create a safe, nurturing and fun environment for the children. The staff are fantastic and really care for the children. They put so much effort into the activities which makes learning fun and engaging.
The food is healthy and nutritious, and the nursery facilities are excellent. Management are very friendly and approachable, and the nursery are flexible and accommodating - which is great for shift workers. We highly recommend Little Faces - and will miss it and the staff very much when our little boy start school!
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Review from S B (Father of Child) published on 31 March 2026
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The office team were very organised and helpful getting us setup and accessing any government support. The baby room have all fallen in love with our little girl and we feel very safe knowing they are in their hands. Thank you.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely feedback. We're delighted to hear that the office team were able to support you through the setup process and accessing government support. It's wonderful to know your little girl feels so loved and safe in the baby room. We truly appreciate your trust in us.
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Review from B R (Mother of Child) published on 31 March 2026
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our child has attended Little Faces full time for almost 2 years, experiencing 4 out of 5 rooms. When choosing the nursery the staff interactions impressed us more than the tour. Key persons in each room have been fantastic with regular updates and progress reviews. We value the two large indoor and
outdoor spaces. Staff are highly supportive of developments concerns like speech and language and collaborate with parents. Our child loves the 3rd party activities like gymnastics and football. Any concerns have been handled exceptionally well, leaving us confident in the care. We are proud and grateful for the support and the nursery's great curriculum. The days are well structured with a balance of indoor and outdoor play structured learning activities, as well as time for free play. Our child has a great relationship with all members of staff which is so reassuring as parents to know they are in such great hands. Our child loves coming to Little Faces and we couldn't be happier with our choice of nursery.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your wonderful feedback. We're delighted to hear how well your child has settled and progressed over the past two years. It's lovely to know that our team, environments, and activities have made such a positive impact. We truly appreciate your trust and are proud to support your child's journey at Little Faces
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Review from L G (Mother of Child) published on 31 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Little Faces have always been amazing in looking after my daughter. She goes into nursery every day happy with a smile on her face. The staff are loving, caring, and helpful, and she has made great relationships with them over the past three years. I sent my daughter to this nursery as all of her cousins
went there and had such a great experience too, and I will also be sending my son there in the future. I would highly recommend this nursery, and I'm pleased with the care that they give. Thank you for everything that you do.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your wonderful feedback! Were delighted to hear your daughter has been so happy with us over the past three years and has built such lovely relationships with the team. It means so much that youve trusted us with both your children, and we truly appreciate your recommendations. Thank you for your kind words and for being part of our Little Faces family!
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Review from Katie B (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My little girl absolutely loves Little Faces! The staff are so attentive and caring. I have not had a single worry about my little girl since she started over a year ago. The days are always packed with activities and the updates received throughout the day are so lovely to receive and reassuring! I
would recommend to any parent wanting to pick a nursery. It is very flexible and you can always get hold of the staff via telephone! The food is always a hit with my little girl also.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely review! Were thrilled to hear your little girl loves her time with us. Our team really appreciate your kind words, and were so glad the updates, activities, and flexibility help make your experience so positive. Thank you for recommending us!
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Review from Jenny J (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great nursery
Both my kids have loved it here.
Staff always so loving and friendly towards my little one and particularly the care staff, they have a great rapport with him. He runs in with his arms open every morning , pleased to see them.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely review. Were delighted to hear that both your children have loved their time at Little Faces. Its wonderful to know your little one has built such a strong rapport with the team those openarmed morning dropoffs mean the world to us! We truly appreciate your kind words about our caring and friendly staff.
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Review from Andy K (Father of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at little faces have been fantastic throughout our children's time there. From the first day when they had to reassure me about leaving them, to the relationships we have built with our kids over the time they have both been there, they truly are a fantastic team. They probably do the same
for every parent, but they make it seem like your child is their favourite and our kids adore them too. I have every confidence for how well they care for them. This includes the management and catering staff, who all engage with the kids and look out for them. In terms of value for money, the staff deserve every penny, I hope they receive a fair proportion.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your heartfelt feedback. We're delighted to hear how supported your children-and you-have felt throughout their time with us. Our team works hard to make every child feel valued and cared for, so your kind words mean a great deal. We're grateful for the trust you've placed in us and so pleased to know your children adore the team as much as we adore them.
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Review from Elise F (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely nursery. Staff have been excellent and our daughter has settled in really well. She loves nursery and is always excited at drop off and happy at pick up. Really good to get updates throughout the day in the app. She loves the food and we feel the variety in the menu is good.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you for sharing such lovely feedback. We're so pleased to hear how well your daughter has settled and that she's excited for nursery each day. It's great to know you're enjoying the app updates and that she's loving the food and variety on the menu. We really appreciate your kind words about our team - they mean a lot to us.
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Review from J C (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son recently started nursery and has settled in really well into the baby room. He's formed a great bond with his key worker and I love receiving daily updates about what he's getting up to. Its made me feel so much more confident about returning to work knowing he's being well looked after at Little
Faces.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for sharing this lovely feedback. Were delighted to hear that your son has settled so well into the baby room and built such a strong bond with his key worker. Its wonderful to know our daily updates help you feel confident and reassured as you return to work.
Were so grateful for your kind words and are thrilled to be part of his early journey at Little Faces.
Were so grateful for your kind words and are thrilled to be part of his early journey at Little Faces.
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Review from S K (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our child has been with Little Faces for almost two years and she is incredibly settled and happy attending nursery every week - which all staff have played a huge part in making her feel comfortable, safe, happy and we're extremely grateful that she always comes home with a smile on her face talking
about her time at nursery. Her favourite is the extra activities such as gymnastics and football. The feedback from the teams each day is fantastic we know how our child has been each day emotionally and also what she has done and achieved during the day - we love the photo updates on the app! The team is playing a huge part in our child's development as she attends nursery 5 days a week and we appreciate the assessment updates from key workers and sharing these with us. Each member of staff makes us feel welcome and are extremely friendly. Office team are responsive and supportive with any queries we may have. We would recommend Little Faces to friends and family!
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your wonderful feedback. Were delighted to hear how happy and settled your daughter is at Little Faces, and its lovely to know she enjoys the extra activities too. Our team truly values your kind words about the daily updates, assessments, and support it means a lot to us.
Were grateful for your recommendation and feel privileged to be part of her journey.
Were grateful for your recommendation and feel privileged to be part of her journey.
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Review from L B (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend Little Faces Nursery highly enough. From management to the staff in each room, the care, dedication, and genuine warmth are exceptional.
They consistently go above and beyond to support both children and families, particularly during more challenging times, which has made a huge
They consistently go above and beyond to support both children and families, particularly during more challenging times, which has made a huge
difference to us.
My child has absolutely thrived here. The team encourage independence, confidence, and emotional resilience, while supporting learning and development in a nurturing, engaging, and structured way.
Communication is excellent, and I always feel informed, reassured, and included in her progress.
The bond with her key workers has been so important for her happiness and sense of security. Despite being a larger setting, it truly feels like a home away from home.
I'm incredibly grateful for everything they do and would wholeheartedly recommend them to any parent.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely review. Were thrilled to hear how well your child has settled and how positively shes growing in confidence, independence, and resilience. Our team works hard to create a warm, supportive environment, so its wonderful to know this has made such a difference to your family.
Were especially pleased that you feel wellinformed and reassured, and that the bond with her key workers has helped her feel happy and secure. Although were a larger setting, were glad it still feels like a home from home for you.
Thank you again for your kind words and wholehearted recommendation it truly means a lot to us.
Were especially pleased that you feel wellinformed and reassured, and that the bond with her key workers has helped her feel happy and secure. Although were a larger setting, were glad it still feels like a home from home for you.
Thank you again for your kind words and wholehearted recommendation it truly means a lot to us.
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Review from Tom R (Father of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Genuinely couldn't be happier with our experience at Little Faces. Our son has been so well-looked-after over the years, with every single member of staff knowing all of the kids' names and really showing that they care about them. There's a great variety of different activities, games, crafts etc for
all the children - we're always excited to see the updates come through on the app to see what he's been up to that day. The food is great too; as our lad can be quite picky at home it's reassuring to know he's so well-fed during the day! Communication is always fantastic, and the leadership team are super helpful and flexible if you need to swap days out or anything, which is always a massive help. We've got an infant at home and, when they're old enough, they will also be attending Little Faces, as we've had nothing short of an excellent time there.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you for sharing such wonderful feedback. Were delighted to hear how well your son has been cared for and how much he enjoys the activities, meals, and daily updates. Its great to know our teams communication and flexibility have supported your family. We truly appreciate your trust and look forward to welcoming your younger child when the time comes.
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Review from Sara B (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My little boy started at Little Faces in March the baby room staff have been really supportive and he now gets excited when we arrive each day .
We love the updates online and the photos of what he gets up to that we see on social media.
We love the updates online and the photos of what he gets up to that we see on social media.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you for sharing such lovely feedback. Were delighted to hear your children have felt happy, settled, and well supported during their time with us. It means so much to know you value the care, activities, and dedication of our team. Thank you for your continued trust and recommendation.
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Review from Charlotte N (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Both of my children have attended little faces over the last 7 years, both settled very quickly and were excited to attend, the range of activities, food and opening hours are fantastic. The staff are all lovely and go above and beyond to make sure the children are settled, happy and given the best
start to ready them for school.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely review. Were delighted both of your children have enjoyed their time with us and felt happy, settled, and supported. Your kind words about our team and nursery mean a lot.
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Review from Laura R (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have three children who have all attended little faces with our youngest just starting in the baby room. The team at Little faces have always been so supportive and caring towards our children whilst also getting them prepared for when they have started school. I've always felt really happy when
leaving my children whatever room they have been in, confident in the knowledge that they are being genuinely cared for and kept safe. Would highly recommend the nursery to anyone considering it for their child
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your wonderful review. It means a lot to hear that all three of your children have felt safe, supported, and well cared for throughout their time with us. Knowing youve always felt confident leaving them in any room is the biggest compliment we could receive.
We truly appreciate your recommendation and your continued trust in our team.
We truly appreciate your recommendation and your continued trust in our team.
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Review from E S (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Little Faces has been a wonderful experience for my girls. The staff are loving, friendly, and approachable. It's clear that they genuinely care about each child's wellbeing and development, and that really gives peace of mind.
One of the standout aspects is how supportive and responsive the management
One of the standout aspects is how supportive and responsive the management
team is. Any questions or concerns are always answered quickly and helpfully, which makes communication easy and reassuring.
Overall, Little Faces is a nurturing and well-run nursery, and I would highly recommend it to anyone looking for a caring and professional setting for their children.
Overall, Little Faces is a nurturing and well-run nursery, and I would highly recommend it to anyone looking for a caring and professional setting for their children.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your wonderful feedback. Were delighted to hear your girls have had such a positive experience and that youve felt supported by both the team and management. Your recommendation means a lot to us.
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Review from Suzy W (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our little girl absolutely loved coming to little faces nursery. It was always such a nice feeling going to work knowing our daughter was in safe trustworthy hands. She never got upset when we dropped her off at nursery and always had a big smile on her face because she absolutely loved every minute
of being there. I always recommend little faces to everyone o know. Thank you so much to all of the little faces team
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely words. Were delighted your little girl loved her time with us and that you always felt confident leaving her in our care. It means a lot to hear you recommend us to others. Thank you for your kindness and support!
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Review from K E (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our son has loved his time at Little Faces so far. The staff make him feel so welcome every day and he settled in really easily. Seeing him happy when we drop off and pick up has really put our mind at ease that he is in the best hands. Lots of activities are offered each day and they are communicated
through an app which is really useful for parents. Our son's speech, skills and confidence have exploded in the time he has been there. He loves it! We would highly recommend Little Faces Hazel Grove to any parents looking for childcare for their little ones.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for your lovely review. Were thrilled to hear how happy and settled your son is, and its wonderful to see his speech, skills and confidence growing. Were glad the app updates help you stay connected to his day, too. Thank you for recommending us it really means a lot!
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Review from P D (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has been going to Little Faces nursery for 3 months now. In that time he has settled well with the staff, who are caring of the children and he's become very comfortable being left with them.
He's showing new skills and development all the time and we're seeing him develop confidence in activities.
The
He's showing new skills and development all the time and we're seeing him develop confidence in activities.
The
staff regularly provide app updates and photos to help me keep in touch with what he's doing during his nursery days.
We're very comfortable leaving our son with the team and would recommend anyone looking for a nursery arranges a visit to Little Faces to have a look around.
We're very comfortable leaving our son with the team and would recommend anyone looking for a nursery arranges a visit to Little Faces to have a look around.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for sharing this lovely review. Were delighted to hear how well your son has settled and that hes growing in confidence and developing new skills. Its great to know our updates help you stay connected to his day. We really appreciate your recommendation!
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Review from F L (Mother of Child) published on 30 March 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Little Faces is a nursery that values pastoral care and educational activities in equal balance. I have two children in the nursery; and I know when my eldest leaves in September there will be a very large hole to fill.
Practically it's set out really well with 5 age group rooms - children are moved
through based on age and ability - each room supporting the milestones at that age. They have a sensory room and two gardens for the children to play in. (As well as two indoor play areas!)
The staff are brilliant; down to earth; honest and passionate about providing a safe space for the low to thrive. I love that you can see how much of a team they are.
Reply from Leah Hannon, Customer Service at Little Faces Nursery @ Hazel GroveThank you so much for this wonderful review. Were delighted that both your children are thriving with us and that you value the balance of care, learning, and our environment. Your kind words about the team mean a lot we truly appreciate your support.
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Current
Review Score: 9.9 (9.913)
Overview of Review Score
The Review Score of 9.9 (9.913) out of 10 for Little Faces Nursery @ Hazel Grove is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Little Faces Nursery @ Hazel Grove is calculated as follows: ( (307 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 333 Ratings = 4.913
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Little Faces Nursery @ Hazel Grove is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
- 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20, which has been reached with 28 Positive reviews. Points = 1
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.