Day Nurseries Owned by Little Acorns Child Care Ltd

We're sorry to hear you left feeling dissatisfied, especially as these concerns weren't raised with us during your time here. We value open communication and regret not having the chance to discuss this directly. It's concerning to see serious claims shared publicly, some of which are misleading. Like many settings, we faced staffing challenges in recent years, but we now have a highly experienced Manager and a fully staffed team, operating within legal ratios and without agency reliance. Our fees are in line with local nurseries offering similar care. We hold a 'Good' Ofsted rating, with praise for safeguarding and child development. We continually invest in staff training and resources. While farewell cards haven't been standard, we appreciate the feedback and will be introducing a gesture for children moving on. We remain committed to high-quality care and invite parents with concerns to speak to us directly.

Thank you for your feedback. We're sorry your experience didn't meet expectations, especially as your initial rating was so positive. Safeguarding and children's well being are our top priorities. Please be assured all concerns raised were fully investigated by Ofsted, who are completely satisfied with our practices. We acknowledge there have been changes in management over the past year, and understand this may have been unsettling. We're committed to consistent leadership and clear communication moving forward. Ongoing investment in staff development and children's resources ensures a safe, nurturing environment and our team remains dedicated to listening, learning, and improving to offer the best possible care for all children in our nursery. We wish your daughter every success and happiness in her new setting.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve had such a negative experience, and we’d like to address your concerns directly and transparently.
Firstly, we want to clarify that any changes to our staffing earlier this year were made with careful consideration, in line with regulatory standards and always with the wellbeing and safety of children as our highest priority. While some long-standing staff members did move on for personal and professional reasons, we have recruited team members with a range of qualifications and experiences. All staff undergo thorough vetting, safeguarding training, and induction before taking responsibility for any group of children.
Regarding your mention of safeguarding concerns and communication in emergency situations, we take these issues very seriously. We have strict procedures in place for managing medical needs, including allergens, and all staff are trained accordingly.
On the topic of communication: we aim to foster open, respectful dialogue with all families. We only restrict or remove comments on our social platforms in cases where they contain misinformation, breach privacy, or violate our community guidelines. It’s never our intention to silence feedback, and we welcome honest conversations — provided they remain respectful to our staff and other families.
We understand concerns around the Ofsted report and recognise that it has prompted questions. We have since taken comprehensive action to address the points raised and are working closely with Ofsted and the local authority to meet and exceed all required standards. We remain committed to continuous improvement.
With regard to fees: increases are only made after a detailed review of rising operational costs, and we do strive to invest those funds into resources, staff training, and experiences for the children.

We are genuinely sorry to hear your concerns and acknowledge how upsetting this situation must feel for you. However, we strongly refute several serious inaccuracies in your review.
First and foremost, the safety, wellbeing, and development of every child in our care — including those with additional needs — remain our highest priority. All our staff, including recent hires, are recruited and deployed in accordance with Ofsted requirements and relevant safeguarding legislation. At no point have unqualified staff been left unsupervised with children. Any suggestion otherwise is simply untrue.
We are aware that changes within the nursery can be unsettling, particularly for children with additional needs, and we are working closely with families during this transition period. We also take communication with parents seriously and are always open to constructive dialogue. We are sorry if you feel your concerns have not been adequately addressed — this is certainly not the experience we strive to offer any family.
We invite you to contact us directly so we can respond to your individual concerns with the care and attention they deserve. Safeguarding, transparency, and trust are non-negotiable values at our setting, and we are committed to continually upholding them.

Thank you for taking the time to share your experience — we understand how important it is for parents to feel confident and secure when choosing a nursery for their child. We're pleased to hear that your initial experience was positive and that your daughter bonded well with her keyworker.
We also acknowledge that recent changes in staffing may have been unsettling, and we regret any distress this may have caused. Like many early years settings across the UK, we have faced staffing challenges and organisational changes. While these transitions were managed in line with appropriate procedures, we understand the concerns raised by sudden notifications and take responsibility for ensuring clearer communication during such times.
That said, we must respectfully clarify that any claims regarding staff neglecting children or avoiding interaction are taken very seriously and do not reflect the standards we uphold. Our team continues to be committed and focused on children's safety and wellbeing.
Regarding the recent Ofsted inspection, we are fully aware of the outcome and are actively addressing all points raised in the report. We are already implementing a comprehensive action plan to restore confidence and bring the nursery back to the high standards we are known for.

Thank you for your feedback. We truly regret that your recent experience with our nursery has led to disappointment and concern, particularly after your previously positive impressions.
We are aware that a number of longstanding staff left, and we acknowledge the trust and relationships they built with many families over time. Their departure has understandably raised concerns, and we are working hard to rebuild that trust and ensure continuity of care during this transition period.
Please be assured that all new staff members undergo enhanced DBS checks and safeguarding training before working with children. While qualifications and experience levels may vary, no staff member is ever left unsupervised until they are fully vetted and supported in line with Ofsted regulations. That said, we take seriously your concern about how these changes were communicated.
We recognise that better communication was needed to keep families informed and reassured during this time. Your comments about the lack of proper introductions will be reviewed and reflected upon to help us grow.

Thank you for taking the time to share your concerns. We are deeply sorry to hear that your experience with our nursery led you to feel such a serious level of concern and disappointment.
We want to assure you and all families that the safety, security, and well-being of every child in our care is our absolute priority. All staff—regardless of their experience level—are required to undergo enhanced DBS checks and safeguarding training prior to working in our settings.
We understand that transitions within our team have caused concern among some parents. While change can be difficult, we are committed to ensuring continuity of care and upholding high standards through regular training, supervision, and compliance with all Ofsted and EYFS regulations.
We’re also very sorry if you felt ignored or unsupported after your son’s withdrawal. That is not the level of communication or care we aim to provide, and we will be reviewing our procedures to ensure all families are treated with respect and professionalism—especially during times of concern or transition.
Thank you again for your feedback—it helps us to reflect, grow, and remain accountable.

Thank you for your feedback. We take all concerns from parents extremely seriously, especially those relating to the care, safety, and wellbeing of the children in our setting.
We are pleased to hear that your son has received positive support from our team over the past 16 months, and it’s always been our aim to provide him—and all children—with the highest standard of care, tailored to their individual needs.
However, we are very concerned by the allegations in your review. We would like to state clearly that we do not “force out” staff or make employment decisions based on personal bias. Any staff changes are made in line with internal HR procedures, with a focus on maintaining a strong, qualified, and safe environment for the children. All team members, including new staff, are appropriately vetted, trained, and qualified to be working within our setting—and all meet the requirements laid out by Ofsted and the Early Years Foundation Stage (EYFS) framework.
Your comments regarding safeguarding, allergies, and child-to-staff ratios are particularly serious. We want to be absolutely clear: we operate strictly within the legal ratio requirements at all times and under no circumstances would we place children in an unsafe or illegal staffing situation. These matters are subject to both internal audits and external regulation, and we are confident in the compliance of our practices. Any suggestion that we are attempting to conceal staffing information or mislead Ofsted is categorically untrue and deeply misrepresents the standards we uphold.
It is also disappointing to hear your experience of communication with management. We acknowledge that communication can always be improved, especially during times of change. However, we will not tolerate false or defamatory statements about the conduct of individual staff members. If a parent has a concern, we encourage direct engagement through the appropriate channels so it can be dealt with constructively.
We remain committed to the safety, care, and development of every child in our setting. Should you wish to discuss your concerns further in person or in writing, we are more than willing to meet with you directly.

I am so glad you and your little boy are happy with our setting. Thankyou for your kind words.

Thank you for such a lovely review! We love having the boys here with us, they are such a credit to you and your partner! Thank you for choosing us to be a part of their nursery journey.

Thank you so much for your lovely words. It has been a pleasure to look after all your children and I am so glad you have brought your youngest to us!

Thank you so much for your lovely words! It is so lovely to see that you recognise how much all our children mean to us here at Little Acorns. Your daughter settled so quickly and has been such a loving member of our setting!

Thank you so much for your lovely review. We have been absolutely honoured to be a part of his educational journey and love to ensure we are helping with not only his strengths but areas he may be struggling with! We really appreciate your kind words.

Thank you for your lovely review. I will relay this back to your son's room as I know they would love to hear!

Thank you for your lovely review! I know your child loves to take part in extracurricular activities such as drama and baby ballet. It has been wonderful to see you little girl come on leap and bounds!

Thank you for such kind words and how supportive you have been. I will be really sad when he leaves to go to school.

Thank you for such kind words. Communication and language is such a huge part of our curriculum and I am so glad you are seeing as much progress as we are with your child.

Thank you for your lovely words. What a pleasure it is to look after your little boy.