from S A (Father of Child) published on 4 November 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
I would never recommend this nursery to anyone.
My 3-year-old child has told me several times (and I have videos as evidence) that a teacher hit him at YMCA Temple Hill Nursery. At first, I tried to ignore it, thinking maybe it was a misunderstanding - but I noticed clear changes in my child's behaviour
afterwards, and he became anxious and upset about attending.
I raised this concern directly with the nursery and even showed them the video, but it seems that no one took the matter seriously or investigated it properly.
I have now made a formal complaint to Ofsted and Social Services, as this situation is extremely concerning.
If you care about your child's wellbeing and emotional safety, I would strongly advise against sending them here. It's been a very upsetting experience
Reply from Sara, YMCA TGG Communications & Marketing Team at YMCA Thames Gateway Temple Hill Nursery
The safety, wellbeing, and emotional security of every child in our care is our highest priority. Please be assured that any safeguarding incidents or concerns are fully investigated and dealt with in…read more
from Midrael A (Mother of Child) published on 4 March 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
The staff have been so helpful in working in collaboration with us on effectively potty training my 3-year-old toddler within a short time.
Thank you for always giving me a listening ear and working together for the positive growth & development of our son. Thank you.
from S K (Father of Child) published on 24 February 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Very highly recommended, Very friendly people. Very clean. Very nice food. Very good communication My daughter has improved a lot. Writing reading singing and playing absolutely beautiful. She is very happy.
from M S (Mother of Child) published on 3 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We're very happy with the nursery and the staff are great and we really appreciate all they do for our son. Big shout out to a particular member of staff and the other team members that take care of our son and another specific staff member. A big big thank you from us.
Reply from Admins, Communications and Marketing Manager at YMCA Thames Gateway Temple Hill Nursery
Thank you for taking the time to rate our service and leave us such lovely feedback, MS. We are happy to hear that your son is thriving in nursery and will pass this on to the team at Temple Hill.
from Sangeeta S (Mother of Child) published on 3 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
I find the staff are very polite and helpful with kids. They know their work perfectly and my daughter was very difficult to handle but they managed her so nicely that she is getting more comfortable day by day.
Reply from Admins, Communications and Marketing Manager at YMCA Thames Gateway Romford Pre School
Thank you for taking the time to feedback and rate our Romford pre-school, Sangeeta. We are happy to hear that your daughter is doing well and will pass your comments on to the team.
from Genevive B (Mother of Child) published on 2 December 2024
Submitted via Website • Report
Overall Experience4.0 out of 5
I just like the way the practicals handle the children with care, and my child is always happy to go to the pre school. I also like the activities they do occasionally. The way they pay attention to each child and give accounts to parents at the close of the day.
Reply from Sara Colenutt, Communications and Marketing Manager at YMCA Thames Gateway Romford Pre School
Thank you for taking the time to provide feedback and rate our service, Genevive. We are pleased to hear that your child is doing well and will pass your comments on to the team.
from Davina C (Mother of Child) published on 24 June 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Great leadership, teachers are amazing and confident in their role. Both my sons went here and couldn’t recommend it enough. I was nervous about sending mine to nursery but I wouldn’t go anywhere else. If anyone is looking for a nursery that teaches boundaries and respect in a warm caring environment
then here is the place for your child. It’s clean, colourful and they have coded doors to guarantee child safety. My boys loved it here.
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