Your Review & Ratings

We welcome reviews from parents/individuals responsible for a child attending the nursery. Your review will help others to make an informed decision about the nursery they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Unfortunately we cannot accept reviews from staff including those that have a child at the nursery/group.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities / Outside Space stars
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Latest Reviews for Castle View Private Day Nursery

stars
stars 26 March 2026
Our daughter attended Castle View Nursery in Chester-le-Street briefly in 2025. Although the nursery appears professional, our experience raised serious safeguarding concerns. We received a call saying "something had happened" but staff were unsure what and reassured us it was nothing to worry
about. When we arrived, our daughter was distressed with one significant bite and multiple scratches. The nursery's incident form states staff were "not sure what happened" and only became aware after hearing her cry, indicating a lack of direct supervision. We later learned similar incidents involving the same child had previously been recorded and that additional supervision was being sought but was not yet in place. While we understand young children can bite, effective supervision is essential where risks are known. We found the management response defensive rather than supportive and hope this feedback encourages stronger safeguarding practices.
Review from L A (Mother of Child)