Castle View Private Day Nursery

Our daughter attended Castle View Nursery in Chester-le-Street briefly in 2025. Although the nursery appears professional, our experience raised serious safeguarding concerns.
We received a call saying "something had happened" but staff were unsure what and reassured us it was nothing to worry about. When we arrived, our daughter was distressed with one significant bite and multiple scratches. The nursery's incident form states staff were "not sure what happened" and only became aware after hearing her cry, indicating a lack of direct supervision.
We later learned similar incidents involving the same child had previously been recorded and that additional supervision was being sought but was not yet in place.

While we understand young children can bite, effective supervision is essential where risks are known. We found the management response defensive rather than supportive and hope this feedback encourages stronger safeguarding practices.