Safe Haven Nursery and Learning Centre

Dedicated and experienced Childcare Professional with over 8 years of progressive experience in early years education, team leadership, and nursery operations. Skilled in implementing the EYFS framework, leading teams, managing safeguarding procedures, and fostering inclusive, nurturing environments that promote child development. Proven record of delivering high-quality care, ensuring compliance, and building strong
partnerships with parents and professionals. Passionate, proactive, and committed to making a meaningful impact in children’s lives.

KEY SKILLS
• EYFS Framework Implementation
• Nursery and Childcare Team Leadership
• Safeguarding & Child Protection Compliance
• Special Educational Needs (SEN) Support
• Planning and Leading Learning Activities
• Child Development Monitoring & Assessment
• Parent Liaison & Communication
• Health & Safety Regulations
• Performance Management & Mentoring
• Record Keeping & Compliance Documentation
• Behaviour Management & Conflict Resolution
• Staff Scheduling & Operational Coordination

WORK EXPERIENCE
Team Leader
• Lead and coordinate care staff in providing high-quality childcare and support to
children and young people.
• Oversee the day-to-day implementation of care plans, ensuring all children’s
needs are met in line with safeguarding and health & safety regulations.
• Mentor and support junior staff, facilitating training and development to maintain
excellent standards of practice.
• Liaise with parents, carers, and external professionals to ensure holistic support
for children, including those with SEN.
• Conduct regular checks to ensure compliance with company policies and
regulatory standards.
• Promote a safe, inclusive, and positive environment for children and staff.

Deputy Manager
• Supported the Nursery Manager in overseeing daily nursery operations, ensuring
high-quality care and education aligned with EYFS standards.
• Managed staffing rotas, conducted team meetings, and handled staff supervision,
performance monitoring, and development.
• Ensured effective planning and delivery of learning activities, incorporating
inclusive practice for children with diverse needs.
• Led safeguarding and health & safety initiatives, ensuring full compliance with
relevant legislation and guidelines.
• Built strong relationships with parents through regular communication,
consultations, and progress reporting.
• Contributed to Ofsted inspections and internal audits by maintaining robust
documentation and quality assurance.

Childcare Supervisor
• Managed nursery room operations, ensuring a safe, stimulating, and
developmentally appropriate environment for children.
• Led and supported a team of practitioners, conducted supervisions, and
promoted professional growth.
• Developed and implemented learning plans in line with EYFS, supporting each
child’s individual learning journey.
• Maintained accurate observation records and delivered comprehensive progress
updates to parents.
• Worked closely with SENCO and external agencies to implement inclusive
practices and targeted support.
• Participated in Ofsted inspections and ensured full regulatory compliance.

Key Achievements:
• Successfully led team through a positive Ofsted inspection.
• Introduced improved planning systems that increased engagement and learning
outcomes.
• Significantly improved children engagement.

Team Leader
• Directed a team of early years practitioners, ensuring effective delivery of care
and education for children aged 0–5.
• Planned, delivered, and reviewed learning activities tailored to children’s
developmental stages.
• Oversaw room routines, ensuring consistency, structure, and adherence to EYFS
guidelines.

EDUCATION
BSc in Political Science
Ambrose Alli University, Ekpoma, Nigeria

Diploma in Business Management
Ambrose Alli University, Ekpoma, Nigeria

TRAINING & CERTIFICATIONS
• Level 3 Diploma in Children’s Learning and Development – Pearson Edexcel,
• Advanced Level Apprenticeship in Children and Young People’s Workforce –
Pearson Edexcel
• Certified Early Years SEN Coordinator (Level 3) – Best Practice Network
• Supported staff with mentoring and coaching to enhance team performance and
cohesion.
• Managed behaviour strategies, ensuring a calm and respectful environment.
• Engaged with families regularly to support children's wellbeing and development.

Key Achievements:
• Achieved 95% client retention through excellent customer service.
• Developed internal systems to improve efficiency and reduce complaints.

I am a reliable, calm, and results-oriented professional with over 20 years of experience in delivering outstanding customer service within fast-paced and high-pressure environments. Renowned for my friendly approach and clear communication skills, I am adept at resolving issues efficiently, managing multiple priorities, and creating positive, lasting impressions for both clients and colleagues.

In addition to my strong customer service background, I bring proven leadership experience from my role as Head of an ongoing nursery school, where I was responsible for day-to-day management, staff coordination, and ensuring high standards of early years education. I have also gained valuable insights and skills through active participation in educational management conferences and summits, further strengthening my capabilities in leadership and strategic planning within Early Years settings.

I am highly organised, adaptable, and a committed team player, passionate about contributing to smooth operations and fostering positive, professional environments. I am now eager to bring my interpersonal, administrative, and leadership skills to a dynamic, customer-focused role in the early education or service-driven sector.

KEY SKILLS
• Over 20 years of front-line customer service experience
• Excellent verbal and written communication
• Calm, patient and compassionate under pressure
• Strong problem-solving and conflict resolution skills
• Team leadership and coordination
• Professional attitude, strong work ethic and strong leadership & management role within an organisation.

EMPLOYMENT HISTORY
Virgin Atlantic Airways
• Delivered exceptional customer service on long-haul international flights
• Led and supported cabin crew teams during busy and high-pressure situations
• Ensured safety procedures and protocols were followed at all times
• Assisted passengers with a wide range of needs and resolved complaints
• Managed in-flight services including meals, announcements, and care
• Handled medical emergencies and supported team coordination
• Commended with awards and letters of gratitude for outstanding service.

Webb-Smith Executive Chauffeurs
Transport Manager in Local Government Contracts for School and SEND Transport
1. Contract Management
Ensure full compliance with the terms and conditions of the local authority’s transport contract.

Liaise regularly with the local council’s transport or education department to ensure service expectations are met.

Maintain detailed records for audits, contract reviews, and reporting requirements.

2. Safeguarding & Compliance
Ensure all transport operations meet safeguarding standards and statutory responsibilities under the Children Act and SEND Code of Practice.

Conduct regular DBS checks for drivers and escorts (Passenger Assistants).

Provide safeguarding and disability awareness training to all transport staff.

3. Scheduling & Route Planning
Plan and manage efficient transport routes for home-to-school and SEND journeys, ensuring punctuality and cost-efficiency.

Adjust routes as needed due to new admissions, changes in student needs, or traffic/road closures.

4. Vehicle & Fleet Management
Ensure all vehicles are roadworthy, properly licensed, insured, and compliant with legal and local authority standards (including wheelchair access and seatbelts if required).

Maintain service and inspection logs for the fleet.

5. Staff Management
Recruit, train, and supervise drivers and Passenger Assistants (escorts), ensuring appropriate qualifications and behaviour standards.

Schedule shifts and manage staff absences, replacements, and performance.

6. Communication & Liaison
Act as the key point of contact between schools, parents/carers, local authority officers, and transport staff.

Handle complaints, incidents, and emergency issues promptly and professionally.

Provide clear and regular communication to parents of SEND pupils regarding transport arrangements.

7. Health & Safety
Conduct risk assessments for routes, vehicles, and individual pupil needs (especially SEND).

Ensure adherence to health and safety regulations, including COVID-19 or other public health guidance where applicable.

8. Financial Oversight
Monitor costs and budgeting for the transport service in line with contract terms.

Process invoices, expenses, and liaise with the finance team or local authority on payment matters.

9. Individual Needs Planning (SEND Focus)
Ensure that transport provision accommodates individual SEND requirements—e.g., vehicle adaptations, travel training, or dedicated support staff.

Collaborate with SEN coordinators and social workers to align transport plans with Educational Health and Care Plans (EHCPs).

10. Incident & Emergency Management
Develop and implement procedures for emergencies (e.g., breakdowns, accidents, or behavioural incidents).

Ensure all staff are trained in emergency protocols and reporting

EDUCATION
BSc Ed Chemistry
Delta State University, Nigeria

TRAININGS
Paediatric first aid- Tigerlilly training
Food Hygiene (Level 3) – High Speed
Safeguarding in children – High Speed
Childcare (Level 3) – Eden College ( In progress)

AWARDS & RECOGNITION
• Award of Commendation for resuscitating a passenger suffering cardiac arrest
• Letters of gratitude from Virgin Atlantic management

HOBBIES & INTERESTS
I enjoy travelling, music, and spending time with friends and family. I’m a friendly and social
person who loves learning about new cultures and exploring new places.