Northstowe Nursery

My son is happy, safe and looks forward to going 4 times a week. He's made loads of friends, he knows the names of all the staff and he's exhausted and filthy when he gets home - to me the absolute sign of a great day.
Yes there was a high staff turnover and lots of changes initially, but this was a new setting and more recently things have settled down, communication has been clearer and as parents we are now kept well informed.
I know who my child's key worker is and I can message her to ask questions or arrange calls to discuss things if the need arises. All the staff seem really kind and helpful and appear to have our children's best interests at heart. There are some genuinely really kind room staff who work there who go above and beyond to help.

Each situation and experience is different but my son is happy, included and settled which is all that I can ask for.

Zero Star Review
This has been the most distressing childcare experience my family has ever had. In my view, children's wellbeing is not a priority here. The constant staff turnover means children never get the stability or familiar faces they need. The approach to behaviour felt punitive, not nurturing, and senior management were dismissive whenever I raised concerns. Instead of addressing issues, I was told to find another nursery.
The owners run this place like a business with no warmth or genuine care, and I do not believe they are suited to running a childcare setting.

The impact on my child has been heartbreaking: he developed a tremor when faced with the idea of nursery, wakes up with nightmares, and becomes scared when we drive past the building. My complaint was ignored, and the response I received was unhelpful. I deeply regret ever trusting this nursery.