Kids Inc Day Nursery - Knaphill

I normally don't like leaving negative reviews, but after our experience I feel it's important for other parents to be aware.

My son attended this nursery for around 7 months and unfortunately he never settled. Every drop-off was extremely difficult and involved constant crying. As parents we expected support and guidance from the staff, but instead the experience often felt very unprofessional.

Communication and feedback about our child were very poor. on the development review, the first questions I received was "what do you want me to tell you?" - which was quite surprising, as staff should be the ones providing insight into a child's insights and development.

Another concerning moment was when we were advised to stop speaking Spanish at home with our son. This goes against what most child development professionals recommend about supporting bilingual children.

There were also occasions that raised concerns about professionalism. For example, one morning during drop-off a member of staff was sleeping on the floor.