The Old Library, Bedale Avenue, Billingham TS23 1BL
Group: Cheeky Monkees Day Nurseries
Person in charge: Jane Dinsdale (Manager)
Local Authority / Social Services: Stockton-on-Tees Borough Council
Number of Staff: 13
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 90
Age Range: from 0 years 0 months to 11 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0700-1800
When Closed: Bank Holidays
The Review Score of 3.4 out of 10 for Cheeky Monkees Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Cheeky Monkees Day Nursery in Google's Search Results – more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.417 for Cheeky Monkees Day Nursery is calculated as follows: ( (1 Excellents x 5) + (4 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.417
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Cheeky Monkees Day Nursery is based on 0 positive Reviews in the last 48 months and is calculated as follows:
Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 0 Reviews ÷ 18 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
3.4 out of 5 from 1 Reviews over all timeCheeky Monkees Day Nursery has a Review Score of 3.4 (3.417) out of 10 and an Average Rating of
Review submitted on 8 May 2018 from a Website Submission by Peter L (Father of Child). on Tuesday 8 May 2018 . Relates to May 2018.
Booked a week for baby, baby wasn’t well on Tuesday so cancelled whole week, only asked for Wednesday to Friday fee to be refunded, but been refused. Baby room has no windows, no ventilation system, air in the room is bad, they cover it by using freshener. Floor is very dirty as well, although staff are nice. Baby gets ill every time comes back from here which does not often happen at home.
How likely would you be to recommend Cheeky Monkees Day Nursery? Unlikely
Cheeky Monkees Administrator at Cheeky Monkees Day Nursery responded to this review on 25 May 2018:
Thank you for the points you have raised.
However, our nursery policy states that when children are off sick that full fees are still to be paid.
Our baby room has internal windows so natural daylight does come through. There is a ventilation system installed bringing fresh air into the room. Children in our settings also benefit from outdoor play throughout the day, allowing them opportunities for further fresh air.
The air freshener smell you have mentioned is actually an air ioniser located in the children's toilets next door.
The flooring throughout the nursery is swept and mopped thoroughly every evening.
It is well known that when children first start attending a nursery they tend to pick up many bugs until their immune system develops.
The issues you have raised have all been discussed directly between yourself and the manager.
There are currently no awards/recognitions posted yet for Cheeky Monkees Day Nursery