Young Oaks Day Nursery

Ackroyd Community Centre, Ackroyd Road, London SE23 1DL

Owner: Young Oaks Day Nursery

Person in charge: Candice Lee-Thomas (Manager)

Local Authority / Social Services: London Borough of Lewisham Council

Number of Staff: 6

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 26

Age Range: from 1 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays, Christmas & 3 staff training days

Directions:

We are based inside Ackroyd Community Centre.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Young Oaks Day Nursery has a Review Score of 9.1 (9.069)

The Review Score of 9.1 (maximum of 10) for Young Oaks Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Young Oaks Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Young Oaks Day Nursery is calculated as follows: ( (33 Excellents x 5) + (27 Goods x 4) ) ÷ 60 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.519 Points relating to the number of positive Reviews for Young Oaks Day Nursery is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.2 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Young Oaks Day Nursery?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Young Oaks Day Nursery

  • Mother of Child
    5

My daughter has been at the nursery for a year after transferring from another setting. She settled in quickly, has forged strong bonds and friendships with the staff and children and is happy and secure there. She experienced a period of separation anxiety when she found out she was going to be a big sister and the nursery was excellent in handling this - working collaboratively and patiently with us to support her through it.
The staff are capable and caring and turnover is very low. The nursery has a homely, family atmosphere. The children spend a lot of time together and it is nice to see the older children helping the younger children. The manager of the nursery is very hands on and close to the children, yet very responsive, professional and receptive to feedback. Communication is good, with monthly newsletters and daily activity reports. Emails are picked up and responded to quickly and the nursery is very flexible and accommodating with extra sessions and emergency care.

How likely would you be to recommend Young Oaks Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Candice Lee-Thomas, Nursery Manager at Young Oaks Day Nursery responded to this review on 24 Jul 2017:

Dear Kathryn, thank you so much for your review. The staff and I work very hard to ensure that all children and parents are happy here at Young Oaks Day Nursery. We are very open to any feedback that you might have. Thanks again.

Our little boy started at Young Oaks when he turned 1 and I went back to work and he's been there for 3 months now. I was apprehensive about leaving him at nursery but my worries were unfounded as he absolutely loves it! He is so happy when we arrive - he runs in to see his friends and to play with the toys and it's evident that he's really comfortable in the environment there. The staff are excellent at communicating feedback and our son is building great relationships with everyone. The staff make a real effort to make learning tasks varied and do a good range of activities to keep the children busy and entertained. We can really see the progress our son is making with his speech and motor skills. As well as his learning, his personal development is also coming on leaps and bounds and he is becoming really confident engaging with other children. At home and out socially we can really see how much he's progressed since starting nursery. We're very happy with Young Oaks Day Nursery.

How likely would you be to recommend Young Oaks Day Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

Candice Lee-Thomas, Nursery Manager at Young Oaks Day Nursery responded to this review on 02 Jun 2017:

Hi Mieke

Thank you so much for your review it means a lot. We are very glad that you are happy with Young Oaks Day Nursery.

Our daughter has been attending Young Oaks for 4 months. She is still young and can't yet speak, but she brings us her coat in the mornings, eager to leave the house so that she can go to nursery. When we arrive, she runs off to greet the staff and her friends without sparing a thought for mummy or daddy! She loves nursery! The staff are wonderful, warm, nurturing while also being professional and conscientious. The nursery manager is outstanding - I can't praise her highly enough for her professionalism and her amazing way of calming any upset child and any anxious parent. I was really worried before leaving my little one at nursery to return to work full time, but I needn't have worried, because the manager took my daughter (and me at times!) under her wing and created a home away from home for my daughter. I couldn't be happier with Young Oaks.

How likely would you be to recommend Young Oaks Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

Candice Lee-Thomas, Nursery Manager at Young Oaks Day Nursery responded to this review on 03 Apr 2017:

Thank you so much for your review, it means a lot to us here at Young Oaks. It is part of our job to make sure that both parents and child are settled into nursery life, and will help as much as we can. Thanks again.

My 3 year old daughter has been at Young Oaks (2 days a week) for a year now and she absolutely loves it there. The staff are really friendly and kind, she has a great relationship with each of them. She always has fun and is full of beans when she gets home in the evening eager to tell us what she has been doing. We get lots of feedback at the end of the day on the feedback form telling us about her mood and activities and even what she ate and how long she slept. I feel very confident leaving her there. She gets on well with the other children and I feel her learning is really starting to come on in leaps and bounds, they do lots of singing and counting and borrows a different book every week. The same staff are there everyday so I have a great relationship with them too. I highly recommend Young Oaks.

How likely would you be to recommend Young Oaks Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Candice Lee-Thomas, Nursery Manager at Young Oaks Day Nursery responded to this review on 03 Mar 2017:

Hi Roz,
Thank you so much for the review, it means a lot to hear how much your child enjoys it here. The staff and I work very hard to ensure every child has a wonderful experience here at Young Oaks.

My 3 years old son loves the nursery. He settled it really quickly when he joined back in April (without having any nursery experience prior that). The staff are very friendly and caring. I like the fact the there is a very little staff rotation (unlike in other nurseries) which helps build a great bond between carers and children (and parents).
I really like when I pick up my son at the end of the day to listen to a feedback from his teachers about his day ..as there are always great stories of him having fun during the day.

How likely would you be to recommend Young Oaks Day Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

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