Little Twisters Day Nursery Reviews (1)
2.0
Little Twisters Day Nursery has a Review Score of 2.0 (2.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Little Twisters Day Nursery has 1 review.
Review from V D (Grandmother of Child) published on 22 October 2024
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Unfortunately, we have pulled our granddaughter out of this nursery due to a few issues, which have been spoken about but not rectified. At least 4 incidents that she had either had an accident or been bitten by another child. Whilst the app may be useful to some people it's not to others, after messaging
on the app and 4 staff members reading it no one got back to my distressed daughter till hours after the incident. Also, I called and no answer, I did leave a voicemail and no callback. The lack of communication with parents and grandparents is not acceptable, our daughter was told things would change back in June and nothing has been done to rectify issues. Too many children and not enough staff taking notice of everything going on around them, unfortunately. Too little too late for us, hopefully, they sort these issues for future children joining them.
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Value for Money
Current
Review Score: 2.0 (2.000)
Overview of Review Score
The Review Score of 2.0 (2.000) out of 10 for Little Twisters Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.0 out of 5 from 1 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.000 for Little Twisters Day Nursery is calculated as follows: ( (4 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 12 Ratings = 2
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Little Twisters Day Nursery is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
- 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12. 0 Positive Reviews ÷ 12 = 0
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.