Alvaston Street, Alvaston, Derby DE24 0PA
Owner: Chrisdina Hanrahan
Person in charge: Charlotte McVitty (Nursery Manager)
Local Authority / Social Services: Derby City Council
Number of Staff: 8
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care
Total Places for Children: 54
Age Range: from 0 years 3 months to 12 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1800
When Closed: Bank Holidays & 1 week at Christmas
Diamond Day Nursery has a Review Score of 6 (6.010)
The Review Score of 6 (maximum of 10) for Diamond Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Diamond Day Nursery in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.917 for Diamond Day Nursery is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 24 Ratings = 2.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.093 Points relating to the number of positive Reviews for Diamond Day Nursery is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.8 Target = 0.093
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Alison S (Grandmother of Child) on Thursday 14 September 2017. Relates to September 2017.
Avoid this nursery, my daughter has now taken my grandchild out of this nursery for some of the following reasons; grandchild had toilet training accident at this nursery, instead of throwing soiled underwear away they placed underwear with poo in a nappy bag and then put it in nursery bag on top of my grandchild's packet lunch and never told us. One member of staff tells you one thing another member of staff says something completely different, grandchild has now started big nursery (afternoons) and they left my grandchild there as they forgot to collect my grandchild who was totally distraught. There's a hell of a lot more that parents/carers need to know about this nursery of which I am not allowed to state but please avoid this nursery. My daughter has had lots of problems with this nursery over a period of months and all they said was give us another chance it won't happen again but the problems did continue.
How likely would you be to recommend Diamond Day Nursery? Extremely Unlikely
Overall Standard: Very Poor
Facilities / Outside Space: Satisfactory
Resources / Equipment / ICT: Satisfactory
Care: Very Poor
Staff: Very Poor
Food / Nutrition: Poor
Management: Very Poor
Safeguarding: Very Poor
Value for Money: Very Poor
Review submitted from a Website Submission by Nwando A (Mother of Child) on Friday 11 August 2017. Relates to July 2017.
My kids attended Diamond Day for almost 2 years. It is a lovely nursery and my kids totally enjoyed it there. I was at peace knowing my kids were in safe hands and well taken care of. The manager is so nice and all the other staff are lovely and nice to the kids. Unfortunately, I have to move to another city and I wish I can take the nursery with me. I recommend Diamond Day, they keep improving and I wish the nursery all the best.
How likely would you be to recommend Diamond Day Nursery? Extremely Likely
Overall Standard: Good
Facilities / Outside Space: Good
Resources / Equipment / ICT: Satisfactory
Food / Nutrition: Good
Value for Money: Excellent