Rascals Day Nursery

1 Summer Meadows Manor, Crescent Link, Londonderry BT47 6SE

Group: Rascals Day Nurseries

Person in charge: Lisa Talbot (Manager)

Local Authority / Social Services: Western Health and Social Care Trust

Number of Staff: 25

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 50

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Rascals Day Nursery has a Review Score of 9.4 (9.378)

The Review Score of 9.4 (maximum of 10) for Rascals Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Rascals Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Rascals Day Nursery is calculated as follows: ( (58 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.6 Points relating to the number of positive Reviews for Rascals Day Nursery is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rascals Day Nursery?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rascals Day Nursery

  • Mother of Child
    6

My daughter has been at Rascals for 6 months now and I can honestly say that it was the best choice of childcare that I found for my daughter who was 7 months old at the time. As the time to go back to work approached, the stress and worry of who was going to take care of her and who I was going to trust with my baby was a real struggle. I wanted the best and I found the best here at Rascals Day Nursery. The warm welcome that my daughter receives here every day, with big smiles, it makes it a very easy transition. I've had no teary goodbyes, she absolutely loves it. They have a well-run facility that meets all the needs for my daughter, excellent communication between parents and providers, clean and safe environment. All staff are warm and welcoming and I would highly recommend for any age.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have been using Rascals now for our children since 2013, very pleased with the service our children have, really enjoyed their time in the nursery. The staff are really good with them, the structure there is great too, good preparation for the transition to nursery school. The only downside would be the fact that the days they are in are set, I understand that this has to be the case due to places available in each room, but being a shift worker it would help if the days were flexible, as it means having to arrange alternative child care if my shifts do not fall on nursery days. Also, bank holidays are another problem to cover with child care. Access to the online forum enabled me to check on them throughout the day - it would help if details about outbreaks of childhood illnesses and other information that is usually up at the entrance to the nursery was also posted on the online forum.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Satisfactory

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

I was very anxious about sending my son to nursery, so with a heavy heart I went to view Rascals and could not have been more impressed with what I saw. In one of the rooms, there was a sick child being nursed by one of the girls as if the child were their own and I knew my son would be in safe hands.
My son started when he was 10 months and left when he started school. During this time Rascals were like a second family and the girls were always on hand to give advice. My son had some physical problems and needed physio, Rascals had an Occupational Therapist that comes once a month and this greatly improved my son's movements alongside his own physio. I now have a daughter there and she is coming on leaps and bounds due to the learning environment at Rascals.
I couldn't recommend the place enough. I love that I can keep up to date with my daughter throughout the day with the 'My Nursery App.'

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Our son has been part of Rascals since 2014. Leaving him to return to work was a big issue for me. He was 11 months old and the girls at Rascals made my return to work so easy. Our son was happy and content and the girls genuinely work as if they are 1 big family.
I will be sad to see my son leave the nursery. I would highly recommend any parent to consider Rascals as a nursery for their child.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Rascals has a lovely, welcoming atmosphere. All staff are extremely attentive and friendly and show a genuine interest and care towards the children. They provide detailed, daily feedback which is updated throughout the day and can be obtained online.
Rascals provide a comfortable, stimulating environment, which is well resourced and a variety of play activities to enhance the intellectual, social, emotional, language and physical development of the children. They provide a healthy, nutritious, varied menu.
However, it is expensive and as a result, we only use it 3 days per week.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Lisa Talbot, Manager at Rascals Day Nursery responded to this review on 20 Jan 2017:

Thank you for your kind comments. They are very much appreciated, by myself and the team. It's a pleasure to have you as part of our Rascal family.

My son has attended nursery for nearly 1.5 yrs and he couldn't be happier and neither could I.
Staff are all pleasant and approachable. My son does a lot of activities and has regular outdoor time. This Nursery has made it very easy for me to return to work

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

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