First Steps Nursery

Roko Health Club, Stirling Road, Clifton Moor, York YO30 4TU

First Steps Nursery, York, North Yorkshire
First Steps Nursery, York, North Yorkshire
First Steps Nursery, York, North Yorkshire

First Steps Nursery in York provides children with a welcoming, safe, secure and stimulating environment, encouraging them to reach their full-potential during their journey with First Steps.

First Steps provides childcare for children aged two months to pre-school age, offering a warm and friendly nursery environment in the grounds of Roko Health Club in York.

The nursery offers discounted sessional crèche services whilst their parents are accessing rook gym next door.

Care at the nursery is provided by a team of experienced and professional nursery practitioners who provide children with a wide range of activities and play equipment that is designed to build confidence and stimulate learning through play.

When children leave First Steps, they often return to the popular holiday club for children, from school age to 12-years-old, which operates within the Roko Health Club and makes use of the facilities there.

Group: First Steps Nursery Group

Person in charge: Hannah Buck (Manager)

Local Authority / Social Services: York City Council

Number of Staff: 10

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 48

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Fees Guide: Under 3s from £25.70 Over 3s £24.70 (half days) £46.30/£45.30 (full days)

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 First Steps Nursery has a Review Score of 7.4 (7.438)

The Review Score of 7.4 (maximum of 10) for First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for First Steps Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 23 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for First Steps Nursery is calculated as follows: ( (259 Excellents x 5) + (17 Goods x 4) ) ÷ 276 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for First Steps Nursery is based on 23 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 23 Reviews ÷ 9.6 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Nursery?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Nursery

  • Mother of Child
    23

Both our sons went to First Steps; they still go to Kids Camp during the school holidays too! The staff are extremely caring, they obviously love their jobs too and are always happy to see the boys. The newer purpose built nursery is fantastic. So many toys and activities for the children to do and a kitchen where they prepare fresh healthy food. The boys always came home with tales of the fun things they'd done when at nursery and had a brilliant time at kids camp during half term too. I have already recommended First Steps @ Roko to my cousin and her little boy goes there now too. A lovely outdoor play area that is very safe and secure.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 02 Nov 2016:

Thank you so much for your lovely review. It is so lovely that even through the boys have left nursery we still get to see them in kids camp and watch them grow and develop. Thank you

An absolutely amazing nursery. After relocating to York and looking for a nursery for my little boy I couldn't be happier. The staff are amazing they went above and beyond to help my little boy settle into his new environment. Cannot recommend this place highly enough. Seeing my little boy waving me off with a smile on his face shows to me that he loves it and I made the right choice.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 02 Nov 2016:

Hi Rachel, Thank you so much for you kind words. We are so pleased to hear how happy you are with your choice. Your child is a real joy to look after. Thank you.

My daughter has only just started nursery and the staff were so supportive during the initial transition offering additional settling in sessions to ensure my daughter and myself were happy before I returned to work.

Since properly starting nursery my daughter is always smiling when I collect her and laughing with the staff showing that she enjoys her time with them and they look after her.

If ever I have any requests the staff always follow through with them and update me on the situation when I collect her.

The staff are friendly and fun and the facilities are lovely. There is an extensive outdoor play area and this was a selling point to me when I was choosing a nursery.

I know I'm new to first steps but I am very happy with the service they provide and would recommend them to prospective parents.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 31 Oct 2016:

Thank you so much for your lovely comments. We are so pleased that your child has now settled into nursery routine, she is a real joy to care for.
It is lovely to hear that by offering you the additional settling in sessions, this has helped with both your transitions.

My little girl has really thrived during her time at First Steps and has become more confident in exploring lots of activities and experiences. The Manager and her team have supported her learning and have helped her develop, gently introducing her to lots of different experiences which have prepared her for school and become much less anxious when met with new experiences. The parents evenings were always informative and captured my little girl's personality. The staff team were all friendly and kind and they will be missed by my daughter as she moves to school. Thank you, everyone, for helping prepare for and her transition into school .

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mike Marks, Director at First Steps Nursery responded to this review on 05 Sep 2016:

Thank you for your lovely comments. We will all miss her and hope that she has a great time at school (but hope can come back to see us at Holiday Club soon!).
From the Manager and all of the nursery staff.

My little girl attends First Steps Nursery and has done from being 9 months old. She really enjoys her nursery days as they are filled with fun, creative and interesting activities. The facilities are brilliant with a great outdoor area she loves to play. Her older brother and sister also attended the nursery as babies -to 4 years and left to start school as confident happy children with thanks to First Steps Nursery their great team and management.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 22 Jul 2016:

Thank you so much Emma for your lovely review, it has been so lovely to watch all your 3 children grow and develop into the confident children they are today.

A fantastic nursery with a warm and caring family feel. Like most parents, I really struggled leaving my child on his first day at nursery but have never looked back - all the staff are absolutely lovely & so supportive. My child has been going for nearly 3 years - he is so confident and loves all of the staff, the yummy homemade food and the wide variety of activities, he especially loves playing in the cabin and the big outdoor garden most days. He is ridiculously excited to be starting kids camp in the holidays. We recently had a new baby & Amanda went above and beyond to help prepare my little boy for the arrival, I was so touched. Such a super nursery and team that go above and beyond - I couldn't ask for more!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 22 Jul 2016:

I am so pleased to hear that you feel our nursery has a family feel, this is exactly the atmosphere that we wanted to create. Your child has been a real pleasure and joy to care for and watch him grow and develop and we will continue to support all the children in the best possible way that we can.

First Steps @ Roko is a hidden gem! We wanted to send our child to a small nursery with a real family feel and First Steps @ Roko is just that! The baby room has an environment which is cosy and loving with great space for sleeping and playing outdoors. The toddler room is bright and welcoming, bustling with activity. The nursery management is impressive- good communication with parents and lovely staff ethos (staff turnover seems extremely low- and we know all the staff by name!) We looked at very many nurseries in York before choosing First Steps @ Roko for it's caring feel and engaged staff. We couldn't recommend it enough!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 22 Jul 2016:

Hi M M,
Thank you so much for your lovely comments and feedback, I am glad that you feel that nursery has a family feel this is just the atmosphere that we wanted to create. Your child has settled into nursery life really well and has started to make some excellent relationships.
Thanks
First Steps Team

My son loves going to nursery and is upset when he can't go. They spend all day playing fun games whilst also teaching him so many new things. He has extra needs and requires regular medication and close monitoring and all members of the team have been amazing at doing this. I wouldn't hesitate to recommend them.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Katherine,
Thank you so much for your positive feedback, it is a really positive sign to hear that your child wants to come to nursery even on his days off, he is a pleasure to have in our care.
Thank you
First Steps Team.

First Steps York have been brilliant at settling in my 8 month old little girl. She has loved every session and the staff are very friendly and excellent with the children. The outdoor area is brilliant and they are outside most days even when it rains! The rooms are bright and have a lot of information covering the walls, so you can tell what the children have been doing. Each day she has played and explored something different and she has enjoyed playing with the other children.
The food is brilliant and they personalise it for your child's needs and age. My daughter has had a wide variety of meals and has only been there 1 month! I am so glad we chose First Steps York for our little girl as she is loving going there and the staff are excellent. I would highly recommend them to anyone!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Devon,
Thank you so much for your positive comments, your little girl has settled in so well and is a pleasure to look after. We love to get the children into the garden area because we really value the learning opportunities that the children get outdoors.
Thank you
First Steps Team.

My little boy absolutely loves nursery and all the staff. He is so excited to arrive in the morning and doesn't want to leave at the end of the day!!
I feel confident to leave him with the staff and know that he will be well looked after and entertained for the day.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Laura,
Thank you so much for your positive feedback and comments, it is a great sign that your child does not want to leave at the end of the day. He is a joy to care for and has formed excellent relationships with all staff especially his key person.
Thank you
First Steps Team.

Could not be more pleased with the care my son receives at First Steps. He loves going every single morning. Staff know each child's needs and personality. Individual activities and toys/facilities that are available each day are always varied and exciting. My child has developed so much since attending and I cannot thank them enough. The blog that is also posted each week, with pictures is lovely to read. My partner and I really enjoy this, and so do our son's grandparents.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Catherine,
Thank you so much for your review, it is lovely to get so many positive comments. It is great to hear how much you feel your child has developed since coming to nursery, he is a joy to care for.
It is also great that you and your family find the blogs really useful to see what your child has been doing during their time at nursery.
Thank you
First Steps Team.

My daughter has attended this nursery for the last 18 months. She loves going here and I have been extremely pleased with the staff and the facilities. My daughter especially loves the role play cabin and playing outside and always comes home full of stories about what they have been doing. Highly recommend!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Katie,
Thank you so much for your positive comments, it is very clear to see that when your child goes outside they love to access to role play cabin, it is a massive part of their day.
The staff really value your positive comments and feedback.
Thank you
First Steps Team.

Very friendly/homely feel to the nursery. My little one has been attending since Sept 15 she settled in with no issues. I felt supported by the nursery in settling her in there. I firmly believe her interaction and development at nursery has really accelerated her learning and social development.
Also very flexible with any extra sessions required.

How likely would you be to recommend First Steps Nursery? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Karen,
Thank you so much for your feedback, it is great to hear that you feel the nursery is homely, that is just the atmosphere that we want to create.
I am also glad that you have seen a difference in her learning and socialising since she has been at nursery this is really positive to hear. This feed back really means a lot to staff to know that they are doing a good job.
Thank you
First Steps Team.

Wonderful and vibrant day nursery. The staff have worked hard to enhance both the indoor and outdoor provision to extend children's learning wherever possible.
They also run a fantastic school holiday club for older children.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Karina,
Thank you so much for your review and your positive comments. It is lovely that you have recognised how hard all the staff work, to ensure that the children get the best out of their day.
Thank you
First Steps Team.

My son has been in full time care with First Steps from 7 months old to 4 years from when he went to school. He now insists that he attends Kids Camp in the school holidays with First Steps, as he misses the team that have made him so happy over the past 4 years. His skills, both socially and academically that he learnt with First Steps, have meant that he is doing extremely well at school and has fitted in very well despite not knowing anyone else where he started.
I am very grateful to First Steps and would never hesitate in recommending them to anyone.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Susan,
Thank you so much for your review and your positive comments, your child is a joy to care for. It is great that we still see him when he comes back to the holiday club, so we can see how he is developing further.
I am also pleased to hear that your child has settled well into school and that you believe that this is due to the skills that he has learnt while at nursery, this is really positive.
Thank you
First Steps Team.

I would thoroughly recommend this nursery to other parents. My son really enjoys going, the variety of activities is great (including lots of time outdoors), the food is healthy and freshly prepared and the staff are lovely, very helpful and professional.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Hannah,
Thank you so much for your positive review, we are so glad that your child enjoys coming to nursery, he has settled in well and made some excellent relationships with staff and his peers. The staff are also really grateful for your positive comments too, this really helps staff to feel valued and appreciated.
Thank you
First Steps Team.

I have found the staff to be friendly, caring, approachable and responsive to my daughter - without exception.
When I speak about the manager to others I say she's like a 'baby whisperer' as on the few occasions either of my children has been upset on entering nursery or holiday club she has immediately calmed, soothed and skilfully welcomed them into the setting.
The booking and billing is efficient and both the manager and her deputy always do their best to accommodate requests, even when they may be at very short notice.
The setting is always clean, the food variety is good and the activities are varied. My children come away happy every single time.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Fiona,
Thank you so much for your review, we really value your feedback and positive comments.
Your daughter is a pleasure to look after and is progressing well in all areas, she has formed some great relationships with staff and peers.
We are glad that you find the billing and booking system easy, we try to be as efficient as possible to make things as easy as we can for parents.
Thank you
First Steps Team.

First Steps York is an excellent nursery. The management and staff are all dedicated, hardworking and caring professionals. It gives me such peace of mind knowing that my daughter is safe and well cared for while at nursery.

The management and staff are all so caring, dedicated, enthusiastic and provide stimulating fun. There is also excellent learning facilities/activities for the children. The outdoor space is also brilliant and is used by the nursery most days which I think is great for the children.

My daughter has learnt so much and grown so much in confidence over the 3 1/2 years she has been there. I rate First Steps York and the management of it so highly and am very grateful to the management and staff that my daughter was so happy there for the first few important years of her life.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Claire,
Thank you so much for your positive review. It is really positive to hear how professional and hardworking you think the staff are, because they all put great passion into what they do on a daily basis and for this to be recognised is super.
We work really hard to develop the outdoor area, ensuring this is on offer for the children daily because we are able to see the real benefits of the outdoors to children's development.
Your daughter has been a joy to care for, it has been lovely watching her grow and develop over the time she has been here, we will really miss her when she goes to school, but she is definitely ready for this new chapter in her life.
Thank you
First Steps Team.

I am exceedingly pleased with First Steps nursery for my daughter (21 months old).
The staff are so thoughtful and attentive to all the children. They spend considerable time preparing activities for the children that are not only fun but also help them learn about specific topics.
My daughter loves going to nursery and that is thanks to the staff and management creating such a welcoming place for her to attend.
Thank you First Steps, great job :-)

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Roharna,
Thank you so much for your positive review. We are so glad to hear that you are happy with nursery, your child has settled in so well and is a joy to care for. We are also glad that you value the activities that she takes part in during the day, we spend considerable time planning activities for each child's individual interests and next steps, it is great that you recognise this.
We are glad that you find our nursery and staff welcoming, this is just what we want to achieve.
Thank you
First Steps Team.

My girls have been here about 5 times for the Summer Camp and they absolutely love it! They hate it when I turn up to collect them as they want to stay all day! A special thanks to the Manager, the deputy manager and everyone else who have made my girls feel welcome. Keep up your excellent work!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Caroline,
Thank you so much for your lovely review. I am so glad to hear that your children enjoy attending the school holiday club and the activities that we provide. We try really hard to ensure that we provide a range of activities for the children during the day, to make their day as stimulating as possible.
Thank you
First Steps Team.

Really friendly staff who show real interest in my children and their development. They give separate feedback to me when I am unable to go in person to pick my children up. Lovely environment with home cooking and great facilities.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Emily,
Thank you so much for your lovely review, we really value your positive comments and feedback. Both your children are lovely, a pleasure to care for. All staff put a lot of effort into ensuring that they know all children at nursery well, this allows us to ensure that we are meeting every child's and families needs at all times, it is great that you can identify this too.
Thank you
First Steps Team.

All the staff are lovely and so helpful. My daughter loves going to school. I was extremely worried about leaving her when she first started after her 2nd birthday but it was lovely to know the staff were friendly and they put my mind at ease. By far the best decision I've made to send her here.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Chantelle,
Thank you so much for your lovely and positive review. Your child has settled into nursery well, and is a joy to look after, she has come on so much with all areas of her development in such a short space of time.
We are so glad that you feel you have made the 'best' choice to send her to First Steps, it is lovely that all our hard work is noticed.
Thank you
First Steps Team.

The Manager at the nursery is extremely accommodating and friendly. Nothing is ever too much trouble for any of the staff there, they are all amazing. My son was very clingy to me to begin with and it was difficult at times but they advised on what to do and it has completely paid off. He loves going now. His Key Worker is amazing, he has come on in leaps and bounds since he started with her. I would definitely recommend this nursery to anyone and always speak very highly of them.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Amanda Cordingley, Nursery Manager at First Steps Nursery responded to this review on 07 Jul 2016:

Hi Jan,
Thank you so much for your positive comments and review, this means such a lot to the staff.
Your child has come such a long way and developed into a very happy and confident little boy, who is a joy to care for.
We are so pleased that you found our advice useful because that is what we are here for, to support you in any way we can.
We are so glad that you would highly recommend our nursery.
Thank you
First Steps Team.

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