Grendon & Billesley Nursery and Family Centre

Grendon Road, King's Heath, Birmingham B14 4RB

Group: Grendon & Billesley Nursery and Family Centre Ltd

Person in charge: Louise Smith (Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 30

Service Offered: Nursery School (Voluntary / Not for Profit Owned), Open all year, Full Day Care, Sessional Day Care

Registered Charity Number: 1150223

Total Places for Children: 96

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Languages Spoken (other than English): Punjabi Mirpuri, Gujarati, Panjabi, Punjabi, Urdu

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 Grendon & Billesley Nursery and Family Centre has a Review Score of 7.2 (7.215)

The Review Score of 7.2 (maximum of 10) for Grendon & Billesley Nursery and Family Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Grendon & Billesley Nursery and Family Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.861 for Grendon & Billesley Nursery and Family Centre is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 36 Ratings = 3.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.354 Points relating to the number of positive Reviews for Grendon & Billesley Nursery and Family Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 19.2 positive Reviews (96 registered maximum number of service users ÷ 5). 2 Reviews ÷ 19.2 Target = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grendon & Billesley Nursery and Family Centre?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Grendon & Billesley Nursery and Family Centre

  • Mother of Child
    2
  • Father of Child
    1

My daughter has been attending this nursery from 8 months old and is now nearly 18 months old.
In my personal opinion, the nursery has done all it can to help her learn and develop in the best possible way. She has come on so much in the past 10 months, she loves going there and playing with her friends. She has a good relationship with all staff, especially her key worker who I feel has gone beyond my expectations of a key worker.

How likely would you be to recommend Grendon & Billesley Nursery and Family Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son and daughter have been going to this nursery for just over a year. They are amazing! I can not speak highly enough of them!
They adore the children and make it easy for me to leave them there knowing they are going to have fun and learn in a safe and caring environment.

How likely would you be to recommend Grendon & Billesley Nursery and Family Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Sadly I am unable to post the extent of the reasons why I have decided to give this nursery such a poor review due to the review policy, however, I would like to say that following on from my 13-month-old daughter's short experience at the nursery, in my opinion, I believe the following to be true:

Safeguarding: Very Poor
Care: Very Poor
Staff: Very Poor
Management: Very Poor

In my opinion, you should stay away from this nursery and find another.

How likely would you be to recommend Grendon & Billesley Nursery and Family Centre? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Poor

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Poor

Care: Very Poor

Activities: Poor

Staff: Very Poor

Food / Nutrition: Poor

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Very Poor

Value for Money: Very Poor

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

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