Phoenix Nursery

Fry Road, Stevenage SG2 0QQ

Owner: Clare Erzingher

Person in charge: Clare Erzingher (Manager)

Local Authority / Social Services: Hertfordshire County Council

Number of Staff: 6

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 28

Age Range: from 0 years 9 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0745-1730

When Closed: Christmas & 2 weeks in August

Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.9 Phoenix Nursery has a Review Score of 4.9 (4.903)

The Review Score of 4.9 (maximum of 10) for Phoenix Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Phoenix Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.903 for Phoenix Nursery is calculated as follows: ( (65 Excellents x 5) + (7 Goods x 4) ) ÷ 72 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Phoenix Nursery is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.6 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Phoenix Nursery?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Phoenix Nursery

  • Mother of Child
    5
  • Father of Child
    1

Phoenix Nursery such a nice place to send your kid to.

First I would like to say that the staff of this nursery are very friendly and welcoming .

One thing that I like to mention is my son is very fussy regarding his food, he likes to eat only a few kind of meals, but at Phoenix Nursery he started to taste different types of meals and he really started to like eating.

Thank you very much Phoenix Nursery.

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Our small family have known the staff at Phoenix for the last 7 years, with our son who attended first and now our daughter. We cannot ask for more from the Manager and the rest of the team. They are very supportive and always flexible. They are very knowledgeable and offer great advice when needed, especially when the little ones are going through their terrible twos....or threes for that matter. They utilise the local area (park and woodland) to expand the little minds as well as going on day trips to the sea side. Both my son (when he attended) and daughter love going to the nursery and in fact get upset when it's not their day to go! My own extended family have also used the nursery for years and the rest of us keep going back with our own children, I think that says it all!

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I took my son in when he was 9 months old. He settled in very well which made me feel more comfortable about my decision to go back to work. The nursery has lots of advantages to me as a parent but the biggest is that the staff are so welcoming and knowledgeable about childcare. They do not have shift work, which means that the same person you met in the morning dropping your child off, is the same one you will find in the evening which really helps while settling in and for the child's development. Another thing I love about the nursery is that they do not have separate meal times for the older children. All their meals are prepared on site daily and they have a very healthy diet. They all eat together which makes meal times at home much easier. The nursery staff are very keen on healthy eating. Overall, I'm very pleased with my son's journey since he started back in May 2014 and I look forward to lots more.

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

This really is a fantastic nursery. 5 stars.
The lovely team are always happy and accommodating and really make me feel happy and confident in leaving my daughter at the nursery, after viewing all the local Stevenage nurseries and stumbling across Phoenix nursery at the very end of my search, I couldn't have been more pleased. It really is such a unique setting which integrates babies and young children so well a thing other nurseries fail to do.
The children all eat together which is so nice much rather than all the different age groups being separated. The children get to spend time with their own aged peers to do aged related activities also. There is a lovely garden surrounded by the woods and nearby to the local lakes.
My daughter has always been happy and healthy at Phoenix and I couldn't recommend it highly enough.
You are always greeted by a familiar face (no constant changing of staff) and the children know and love the staff.
Overall a fantastic nursery.

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I'm so grateful for the care and attention given to my child. My child has strict dietary requirements and the staff always go out of their way to accommodate her.
The friendly and personal touch they have means we work together fantastically to ensure my child is school ready.

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Phoenix Nursery has been absolutely amazing at caring for all three of my children over a twelve year period.

It's extremely daunting having to find childcare for your little ones and Phoenix initially just 'felt right'.

I was definitely right to follow my instincts, as the care and teaching has allowed my children to thrive. They didn't attend a school nusery as I work full time but the boys settled straight into school, and I'm sure my daughter will too in September.

I will really miss the staff and the experience of feeling welcomed at drop-off each morning.

I'd wholeheartedly recommend Phoenix to any parent!

How likely would you be to recommend Phoenix Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

Top 10 Nurseries East of England 2017

Recipient: Phoenix Nursery

Date: Wednesday 01 Mar 2017

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