Haven Nursery School and Children's Centre

and the level of attention she receives is outstanding. The staff are welcoming, supportive, and open to regular communication with parents and guardians. As a result, my daughter has made significant progress during her time at the nursery. I trust their professional insights regarding her therapies and education. Due to my daughter's high needs, I am unable to entrust her to anyone other than immediate family members. However, the staff at Haven manage her exceptionally well, evident in her daily happiness upon leaving the nursery.

before and after every visit. The head teacher moves mountains to help all. I have been in her office many times picking her brain about special school and the next steps for my daughter. The Den and Hive teams became members of our family. They listen and support us. They know my daughter with what she likes and what she doesn't like. They allow her to explore and find new interests. The team also update us with photos on the app and this makes me smile on a daily bases. This is also the only nursery that hold parents evenings. This is done with parents and a number of staff to ensure our child is happy and loved.

and beyond. My son runs into the preschool and on the days he is finding it a little harder they are always attentive and reassuring. They are all knowledgeable about his needs and I find I am kept up to date with his progress/concerns regularly and any concerns I have had and contacted the school about have been resolved very quickly.
I have also felt the level of support I have received from the school as a parent has been great and the guidance I have received has been invaluable in making important future decisions.
I would recommend this nursery to any parent with or without a SEN child.

to the face, falling from heights, another involving falling into broken glass, mostly unwitnessed, and with no CCTV, explanations were not always comprehensive. The safety of the children is not a main concern to staff and they allow children to ride bikes with no helmets and wander off to parts of the nursery where they are not in sight or hearing of any staff. Personal possessions are frequently lost, handovers are almost non-existent, if you ask any questions you get told "I don't know". You often have to wait a very long time at collection. I once stood waiting for over 25 minutes. There is a real lack of care over the children's safety and when raised, concerns get dismissed.

Told they put her under the lights for most of the day as this was the only thing that would keep her quiet. Hello perhaps if you fed her! Once so hungry, I fed her on the floor of the reception area, when they were still being paid to look after her. Came home with a nappy rash. No flexibility on the menu for babies with reflux. If you want to question/clarify anything, don’t bother, the staff are rude and abrupt. Persistent lateness in collecting my child in the mornings sometimes 30mins plus. Many lost items, so I hope you have bottomless pockets. Communication is extremely poor, I could go on. Promised refund for unattended sessions still waiting 3 months later!

recommend this nursery to everyone. Be sad when he has to go to school next year but at least I know they are going to give him the best start when he goes to school.

input into our children's development.