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Royal Free London NHS Foundation Trust Reviews (1)
Reviews posted for members of Royal Free London NHS Foundation Trust
Review of
Chase Farm Staff Nursery
from N M (Mother of Child) published on 6 February 2026 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Children are fed frozen hospital ready meals instead of freshly prepared as there is no kitchen
Parents are kept at the door when drop off and pick up
No where to safely store prams
A blatant refusal to explain fees and charges
Overall very stressful experience for me as a parent that my child
Parents are kept at the door when drop off and pick up
No where to safely store prams
A blatant refusal to explain fees and charges
Overall very stressful experience for me as a parent that my child
is always hungry as only small portions were served when questions asked told that your child has an extreme appetite
Reply from Laura Hanna, Manager at Chase Farm Staff NurseryThank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. All comments are taken seriously, and we would welcome the chance to discuss your concerns further.
Our meals are delivered daily from the hospital kitchen and prepared onsite. Children receive breakfast, a fruit or vegetable snack, a hot two course lunch with a vegetarian option, and a warm tea. They can choose what they eat and are offered second helpings.
Parents are greeted at the door to allow for confidential, individual handovers. Our buggy store is monitored by CCTV, and parents are asked to use their own locks.
Fee information is shared in our booklet, application form and contract before a child starts.
We are committed to improving and hope to speak with you directly.
Our meals are delivered daily from the hospital kitchen and prepared onsite. Children receive breakfast, a fruit or vegetable snack, a hot two course lunch with a vegetarian option, and a warm tea. They can choose what they eat and are offered second helpings.
Parents are greeted at the door to allow for confidential, individual handovers. Our buggy store is monitored by CCTV, and parents are asked to use their own locks.
Fee information is shared in our booklet, application form and contract before a child starts.
We are committed to improving and hope to speak with you directly.
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