Day Nurseries Owned by Hatching Dragons Ltd in London

My son attended this nursery for four months unfortunately. On multiple occasions, I picked up my son with a soiled diaper that had not been changed. I also felt ignored by some of the staff; when I arrived to collect my son, the Chinese teachers would sometimes stop interacting with me and immediately focus on Chinese-speaking families instead. When I enrolled my son, I was not informed that the nursery would be relocating. After only three months, parents were told that the school was moving. The nursery also decided to move my son out of the baby room nearly a year earlier than is typically expected because they did not have enough space in the baby area. He was clearly not ready. On one occasion, I picked him up with a bruised face and a split lip. No one informed me about the incident until I asked what had happened. I was told that he had bitten a balloon. This raised serious concerns for me, as I do not understand why a one-year child would have access to balloons.

While the staff facing the children are kind, the nursery is shockingly mismanaged.

The bumbling admin starts with the need for weeks of back and forth to confirm a price list, followed by a failure to understand the times that they themselves have confirmed for a settling in period.

They then miscalculated the fees owed.

They then somehow fail to make phone calls when children are meant to be excluded due to sickness so that parents only find out last minute.

They then don't buy black out blinds so kids can't sleep when it's sunny and then say they don't eat any food because they are too tired (babies that have raveousoy eaten at every occasion previously).

They also have food arrive at noon for lunch, too late for small kids.

Their phone support sends you abroad and doesn't let you call back the person who just called you.

The whole attitude is that you work for them and not the other way around.

Parents should avoid if they have any other half decent options.

This nursery was the best decision ever made. We moved our daughter from her previous nursery due to negligence and we came to Hatching Dragons because they had a bilingual programme. The care from the staff has been phenomenal. Even when our daughter struggled with her behaviour they always worked in partnership with us, still maintained kindness towards her and she has flourished in this nursery. She loves going to nursery, and I always feel like the staff care about every child as much as their parents do. I wish she could stay at this nursery until school because their teaching is independent and dedicated. It really puts the children in a good position for when they actually start school.

Will recommend to any parent who is looking for a nursery where they feel their child is in good hands and is constantly progressing.

We only left due to relocation in another part of the country. We all miss Hatching Dragons Nursery so much. Thank you all!

Fantastic loving nursery. My daughter is in the preschool room and is so happy - she runs in every day. I have been so impressed by the quality of the teaching, activities (including regular trips out in the local area), how smoothly mandarin is integrated (a new language for my daughter but she's picking it up and never struggles to understand what's happening) but most if all the genuine affection from the staff and how well they know my daughter as an individual. I wish we'd sent her older brother there!

Highly recommend Hatching Dragons.

The staff are amazing, they are fully dedicated to the kid's development and they love to spend time with them. I always see them enthusiastic about their job, I have full confidence that my kid is well looked after. They are doing a lot and varied activities. They answer all our questions and communicate a lot with us.

Two of my children attend Hatching Dragons City. One in fact started in the school in Westminster before moving to the City as we moved closer to that branch. And I have to say, all throughout, the care, love and attention given to my child/children have been second to none. My little boy couldn't have wanted better carers - he started at 9 months or so and has flourished into a determined but considerate and highly communicative little boy: caring, courteous (as much as a 2-year-old can be) and capable and I put most (if not all) of that down to their care. And my little girl started at the same age. Now in preschool, she sits happily with our Chinese books that have oral pronunciation tools built-in, pointing at the characters and objects and happily communicating what I know, from the books, to be the accurate pronunciation of the object. It's amazing and I have no doubt that the skills she's learnt here will last a lifetime - thanks to the manager. Thanks to the team!

Would recommend any day!

The building is inaccessible with buggies and they don't do cloth nappies either.

A brand new bilingual nursery with its own garden and playground. Manager and practitioners are professional and friendly. My daughter has settled in very well. While there are a few other nurseries in this area, we think we have made the right choice to go with Hatching Dragons!

We never expected to find a bilingual English-Mandarin nursery for our daughter before, so we were very happy and excited when Hatching Dragons opened its door in our neighbourhood back in May this year. It’s been an amazing month for our daughter so far. She grows her confidence very well, she gets better fitting into routines and meal times at home, and she now also starts saying and understanding more words in English and Mandarin as well. My husband and I are very happy with her progress and developments, thanks to all the professional and loving teachers and staff at Hatching Dragons. Our daughter also really enjoys her time at the nursery, she’s always very excited in the morning and very happy when gets back home. I personally feel so relieved knowing that my daughter is in the right and safe place to grow up. I would definitely recommend Hatching Dragons if you’re looking for a nursery in the Canada Water area.

The bilingual environment was perfect for my daughter to settle into her new surroundings. The staff are incredibly lovely and patient with the children. They clearly have such a passion for caring for children, and it shows every day when my daughter comes home full of excitement about her day. She loves singing the songs that she learned at the nursery. She’s had trips to the nearby farm and the natural reserve, seen butterflies grow, done Yoga and enjoyed the company of her friends. The place is also quite spacious, with a nice garden full of outdoor facilities. I wouldn’t hesitate to recommend it!

We highly recommend Hatching Dragons to other parents, particularly those looking for a nursery provider that offers language skills at a very young age.

We absolutely love Hatching Dragons and so does our baby!

Our baby loves Hatching Dragons and has so much fun there! The outside space means he gets to play outside during the lovely weather. The inside is a new refurbishment so everything is really modern. The staff take the children out on mini adventures to the local city farm etc. which we think is really great for him.

We find the staff very caring and attentive and the 50/50 split between English and Mandarin is fantastic - something that very few nurseries offer. We hope that this will enable our baby to grasp both languages from a very early age.

The meals are excellent and have bi-weekly themes to add a fun and educational element to them. The food is always cooked fresh and the menu is sent to parents beforehand.

Wonderful learning environment with extremely caring and dedicated staff. Resources and activities are always well thought through with the children's interests in mind. Extra bonus is the dual language English-Mandarin curriculum! The nursery is in a unique location that offers plenty of opportunities to explore nature and go on river walks. There is frequent communication with carers via their online platform and I often get live updates about what the children are doing throughout the day. Fees are a little pricey by the local area standards but you get excellent care and education for your children in return!

The staff are all very nice and warm, I highly recommend this nursery.

Our little one has been going to Hatching Dragons for almost 4 months and we have nothing but praise for all of the staff. She is clearly enjoying it on top of picking up a language we never imagined she would get a chance to. Being what looks like a converted convent or a church, the facilities are amazing, offering a great sense of space both in and out, especially when compared to other central London nurseries. This combination of extremely attentive staff, great facilities and amazing value add through use of Mandarin makes Hatching Dragons a no brainer for any kid.

My son started at Hatching Dragons when he was 11 months old and loves it there. Initially, there were tears when I picked him up but now when I see him he is always smiling and happy. The nursery is a lovely room for the kids to run around in, as is their playground. It's nice that all the kids of different ages play together, the little ones learn from the older ones, who are caring of the little ones. The staff are very friendly and caring, and I always get updates when I pick him up. He is obviously very fond of them too. He learns so much there, and I'm always amazed when I see what he has learnt. As a first time mother, I was a little anxious about parting from my little one for the whole day but Hatching Dragons has made me feel at ease with how caring they all are of him and how fond he is of them.