Astwood Smiles

The Coach House, 18 Feckenham Road, Astwood Bank, Redditch B96 6DS

Owner: Astwood Smiles

Person in charge: Alison Byng (Nursery Manager)

Local Authority / Social Services: Worcestershire County Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 80

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Astwood Smiles has a Review Score of 7.5 (7.535)

The Review Score of 7.5 (maximum of 10) for Astwood Smiles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Astwood Smiles in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Astwood Smiles is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.063 Points relating to the number of positive Reviews for Astwood Smiles is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Astwood Smiles?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Astwood Smiles

  • Father of Child
    1
  • Grandmother of Child
    1
  • Mother of Child
    1

I have 2 children who have attended Smiles for the last 5 years, in the nursery and holiday club.
Everyone at Smiles are kind, friendly and very caring.
My children love going to Smiles, I picked my daughter up today and she had made a castle with all her friends and she had made a poster, which said: "I love coming to Astwood Smiles, all the teachers are lovely".
This says it all for me.

We will be attending and recommending until my children are too old!

How likely would you be to recommend Astwood Smiles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I picked my daughter up from Astwood Smiles and she had a broken arm. No call from them to advise she had been in an accident, I then had to request they complete an accident form as they had not done one and no call from them the following day to see how she was doing. We never went back.

How likely would you be to recommend Astwood Smiles? Extremely Unlikely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Very Poor

Activities: Excellent

Staff: Satisfactory

Food / Nutrition: Excellent

Management: Very Poor

Cleanliness: Excellent

Safeguarding: Satisfactory

Value for Money: Good

My Granddaughter attends Astwood Smiles and has done so since it opened. The staff are amazing with her. She loves going to nursery and loves the range of activities they do, especially the outdoor play and the technology available. I would highly recommend this to parents and grandparents!

How likely would you be to recommend Astwood Smiles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Submit a Review for Astwood Smiles

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Extremely UNLIKELY

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Likely

Extremely LIKELY

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Astwood Smiles

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