Kangaroo Pouch Day Nursery Hateley Heath

This nursery and all the staff are so kind and welcoming. They listen to your child's needs, keep you updated via an app and face to face on collection. All staff are fantastic and have always listened to my concerns and helped me with my both sons. Both have loved attending this nursery and I've seen them grow and learn a lot. They have weekly class plans set out which you can follow at home too. This nursery is really a peace of mind when you leave your kids.

My daughter has just graduated from the Kangaroo Pouch. She has come on leaps and bounds from being here. The staff have been amazing with her. My daughter absolutely loved going; she woke up every morning, and still does now, asking if she has nursery. Thank you Kangaroo Pouch for helping my daughter grow.

My child started in the baby room and is now turning two soon. He has developed very well and can now count to 10! Proud of what he has learnt and achieved whilst being here. Thank you!

Kangaroo Pouch has provided excellent care. I have found all staff informative and helpful. Activities and learning have been provided in a fun way, my child joined in. In COVID, again, the staff coped well.

My child has been attending the nursery since he was a baby and now leaving to go to school. I have never had a problem, the nursery will keep me updated with my child's developments and events happening. Even during COVID, while the nursery was closed they were helpful with home resources. I am truly happy with my child's time at the nursery.

The nursery has helped my child in many ways. She is more confident and open since she started.

Very good.

The nursery staff are all very friendly both my children have attended and both my children loved going to the nursery. Issues were dealt with in a timely manner and any concerns were addressed. Head office staff are amazing all emails were dealt with within a 24 hour period and in a professional manner. I would definitely use the nursery again if I had more children.

My son attended this nursery since he was 7 months old. Whilst in the baby room the staff were great, however after moving rooms, my son was constantly ill, 4 out of 5 days per week he would come home with a nappy rash (but would never experience this when was not at nursery) and his key worker lacked communication skills, and did not seem qualified, as struggled with the basics. The manager is rude and unapproachable. I had a number of meetings with management to try to work through the issues as the last thing I wanted to do was move my child, but I found her again to be rude, and failed to listen to my concerns, or take accountability when the wrongdoings were clear to see. As a result, I would score zero, but the 1 star is in recognition of 2 staff who were great throughout his time there and frankly too good for this nursery.

They have taken time to know her as an individual and have encouraged her in the activities she loves the most. Every week they learn a new topic and really think of ways to teach the best they and mod most of all they all have fun!

Would highly recommend this nursery.

My son loves going to nursery here. He has created strong relationships with the staff and lovely friendships with the other children. He has developed and learnt so much, he can't wait to tell me about his day when I pick him up. The staff go above and beyond with the care for my boy. They make leaving my little boy easier knowing he is happy to be there, thank you.

I find Kangaroo Pouch (Hateley Heath) to be professional, supportive and definitely goes the extra mile. They have a clean environment. My son has developed so much since being there. The staff are absolutely outstanding and are so reassuring to all. My son talks about the staff at home and genuinely looks forward to going to nursery. I was worried about the transition from Joeys to Walleroos but the staff and both key persons made sure it was smooth and stressfree. He loves nursery. They do a great job.