Rascals Day Nursery

275 Upper Lisburn Road, Belfast BT10 0LN

Group: Rascals Day Nurseries

Person in charge: Noleen Piddington (Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust

Number of Staff: 48

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 140

Age Range: from 0 years 2 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Rascals Day Nursery has a Review Score of 9.1 (9.123)

The Review Score of 9.1 (maximum of 10) for Rascals Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Rascals Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.909 for Rascals Day Nursery is calculated as follows: ( (122 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.214 Points relating to the number of positive Reviews for Rascals Day Nursery is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 28 positive Reviews (140 registered maximum number of service users ÷ 5). 6 Reviews ÷ 28 Target = 0.214

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rascals Day Nursery?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rascals Day Nursery

  • Mother of Child
    11

My daughter has been attending rascals for over a year. I was very apprehensive leaving her in a nursery. As soon as I walked into Rascals it felt inviting - lots of stimulation from the front door, all of the corridors and in every single room - art work, books and then a board with all of the Rascals team on it to allow you to get to know the faces.

My daughter joined at 7 months and every single detail was given the attention that, as a mother, you would want. No concern was too small, everything was recorded. I trust the girls in Rascals, they tell me when she doesn't eat or sleep or if she isn't herself. She settled well, and made 'favourites' who she still gives cuddles to every time she sees them. She eats really well and lots of fruit and veg is on offer. Outdoor play is frequent when the weather is dry. She has thrived in this environment, they are meticulous in their approach.

I cannot recommend Rascals enough. The staff are very approachable and friendly and they are fantastic with children. Thank you.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The standard of care is excellent. I'm a nervous first-time mum and all the girls at Rascals make me feel such at ease. I know they are taking excellent care of my son, he's happy and thriving in their care. Nothing is ever too much for the staff, everyone is friendly and really take an invested interest in the children that they are caring for! I would highly recommend the Dunmurry Branch to anyone looking for childcare. Thanks so much to everyone who works there.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Beautiful nursery, bright and welcoming, home away from home for my child. No issues with any of the care provided and very helpful staff. My son looks forward to going each week and finds the time flies with a variety of stimulating activities to take part in.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My 4year old and 2year old have been attending Rascals for the last 6 months. I have been so impressed with the care in both Butterflies and Pre-school. The girls are enthusiastic and encouraging and have helped my boys grow in confidence. I go to work feeling relaxed and confident that they are being well looked after and stimulated. I could not recommend Rascals highly enough.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Roger D'Arcy, MD at Rascals Day Nursery responded to this review on 20 Jan 2017:

Thank you so much for the review. The managers & staff work so hard to achieve this standard.

My daughter started at Rascals, Dunmurry in October 2016, both she and I absolutely love it! The staff are really great with every child under their care, the management have been really accommodating and flexible in terms of scheduling my daughter in for times to suit me and the facilities are above and beyond. Amazing nursery, I would and I have highly recommended it.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child has been attending Rascals since 2015 and loves it there. We did find the settling in initially very difficult, but the staff were great at dealing with both of us and now my child cries when collected instead of dropping off!
It's probably one of the more expensive daycares in the area (if not the most expensive), the room sizes are great and it's very modern, but I do wish they included additional activities in the price, like other nurseries; such as Jo Jingles or foreign language classes.
They have great outdoor space and dedicated soft play rooms indoors.
They have an onsite chef who prepares food from scratch on site every day.
Rascals use the MyNurseryPal site which keeps me informed throughout the day of what my child has been up too accompanied by the all-important photo of the day.

How likely would you be to recommend Rascals Day Nursery? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

Roger D'Arcy, Managing Director at Rascals Day Nursery responded to this review on 11 Jan 2017:

Dear Heather,
Thank you so much for taking the time to review our nursery. We have taken all your comments on board.

My two children (3-year-old daughter and 2-year-old son) have been going to the Upper Lisburn Road branch two days a week for just under a year. Like every other parent I wish we didn't have to put them in anywhere but needs must.
The staff are just amazing, our children love them and they genuinely care about our children. It makes it so much easier to leave them there when they just run in and don't even look back.
It's also been amazing for their development and I think even if I came out of work, I probably would still send them as they are so happy there. It would break my heart to take them away. Definitely a 5* company.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Emma, Rceptionist at Rascals Day Nursery responded to this review on 22 Sep 2016:

Hi Sarah - Louise

Thank you for your positive review.

A few months ago my son joined Rascals Day Nursery. As he was my first child I was a bit nervous as I found the thought of him starting a bit daunting although after being showed around the nursery, meeting staff and bringing him for a few starter days I quickly felt more comfortable and at ease with the thought of him starting. The staff at Rascals are so welcoming and friendly. Rascals offers so much in order for the children to learn and enjoy their days at nursery, they have high standards of cleanliness, there is a wide variety of meals for them to enjoy and I am confident in saying that children's safety is paramount. If you ever have any concerns the staff are easy to talk to and I wouldn't hesitate recommending rascals.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I highly recommend Rascal's in Dunmurry. They are extremely accommodating and nothing is too much trouble. My son and daughter are given the highest level of care and I can go to work knowing and trusting my children are in the best possible hands.

The ladies in each of the rooms my children have been in have conducted themselves with such professionalism and are naturally suited to the job. They are extremely friendly and I have never, even the corridors came across anyone without a greeting and a smile. The ladies looking after my children have a good relationship with my children and for me that means everything. They have worked with me to ensure we are working together so that potty training and temper tantrums etc are handled the same as at home and I have much appreciated this.

Most important of all, my children love it here. I would not consider sending my children anywhere else as I don't feel this day nursery could be beaten in the quality of care they provide.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Rascals is such a warm, happy, bright, fun and friendly place and I am proud to say that my son attends. His speech, behaviour, learning, eating habits and social skills have improved and developed so much in the year he has been there. All of the girls in each room he has been in are so dedicated and have a lovely way about them and this is reflected in my son asking for them over and over when we leave! The variety and quality of food they are offered is brilliant and my son would now eat anything, and refuses very little, due to the healthy eating habits he has been learning in Rascals.

My sons activities, nappy changes, medicines given, sleeps, meals and photos can be viewed online and I usually find that within 5 minutes of being upset at being dropped off in the morning, my son is happily playing away and eating all of his food!

All in all I am so glad that I made the decision to choose this nursery and I would highly recommend it to anybody. They are like a big happy family.

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son joined the nursery in 'Sept 15' when he was only 8 months old he is now 1 and has been in a few months. I must say for the few months he has been placed at Rascals, I have seen a huge difference in his development and social skills already. The nursery itself is lovely and all the staff are excellent and make you feel extremely welcome. I was so scared to place my son into a nursery and I must say that Rascals make me feel totally at ease whilst I am out working. I highly recommend it to anyone. I would also like to point out they have this great site that you log onto and you can log in all day too see what your child is up to and how they are getting on, its tells you from the time from the child is dropped off, down to nappy changes. They also upload pictures throughout the day for you, great little tool for worrying parents. This also saves you the bother from ringing up everyday for piece of mind. One click and its in front of you. I can also comment on the food that is serviced to the children it is all made freshly by an in house chef, so you are guaranteed that you child is always eating well and get the fruit and nutrients they require. I love Rascals all round great nursery and I don't think I would go anywhere else. Happy Baby = Happy Mummy :)

How likely would you be to recommend Rascals Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

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