St Andrew's Day Nursery

Church Road, Shilton, Coventry CV7 9HW

Owner: Anthony Kimber and Julie Emerson

Person in charge: Debbie Leslie (Manager)

Local Authority / Social Services: Warwickshire County Council

Number of Staff: 16

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 53

Age Range: from 0 years 2 months to 4 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0715-1800

When Closed: Bank Holidays & 1 week at Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 St Andrew's Day Nursery has a Review Score of 9 (8.958)

The Review Score of 9 (maximum of 10) for St Andrew's Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for St Andrew's Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for St Andrew's Day Nursery is calculated as follows: ( (58 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 72 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.472 Points relating to the number of positive Reviews for St Andrew's Day Nursery is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.6 Target = 0.472

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Andrew's Day Nursery?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to St Andrew's Day Nursery

  • Mother of Child
    6

Excellent nursery - my son has developed so much over the past 6 months that he has been there from the care of the nursery staff. Facilities and activities are varied and interesting.

How likely would you be to recommend St Andrew's Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Julie Emerson, Owner at St Andrew's Day Nursery responded to this review on 07 Nov 2017:

Thank you Amy for that lovely review. It is so good to know that St Andrews continues to provide the standard of care that every child deserves, your little boy is always smiling and he is an absolute pleasure to care for.

The nursery provides excellent childcare.
The staff are friendly, caring and long-serving.
The setting and outdoor space at the nursery is second to none.

How likely would you be to recommend St Andrew's Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Rebecca Leach, Deputy Manager at St Andrew's Day Nursery responded to this review on 24 Oct 2017:

Thank you so much Kasenya for this amazing review :-)

My son has been at this nursery for just over two years now, he has been in all three rooms and progressed so much. At first, he wasn’t keen on going, but all the girls made him feel welcome and he has made such good friends. He is improving every time he goes and making us prouder every day. He struggled with his speech when he first started, but they have all worked so hard with him, now it’s like there was never a problem. I can’t thank the girls enough for all the care and support they give. I would highly recommend this nursery, all the girls do such an amazing job! Definitely thinking of putting our other little boy in there once I head back to work!

How likely would you be to recommend St Andrew's Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Rebecca Leach, Deputy Manager at St Andrew's Day Nursery responded to this review on 24 Oct 2017:

Thank you so much Jemma for this lovely review, we always strive to go above and beyond to meet the needs of every child and it's wonderful to see and hear how fantastic your son is doing at Nursery and the positive impact this is having at home too, he really is coming on leaps and bounds.

My daughter absolutely loves coming to St Andrew's, I instantly knew this was the right nursery for her as soon as I walked through the door. She has been here for over 2 years now and everyday I'm proven why I made the right choice! All the staff are amazing and I know they have so much passion for the job they do and so much compassion for the children. It's a truly amazing nursery and seeing the huge smile on my daughters face when I drop her off each day tells me so!

How likely would you be to recommend St Andrew's Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Rebecca Leach, Deputy Manager at St Andrew's Day Nursery responded to this review on 23 Oct 2017:

Thank you so much for this wonderful review, it's a pleasure to look after your daughter and she definitely brings many smiles and more to her teachers' faces!

My son has attended this nursery for 3 years. He started as a shy child, who cried when I left him but that soon changed because he adores this nursery and has had quality first care in all 3 rooms; babies, toddler and pre-school. He has built secure relationships with staff who care very much about the children they look after. Communication between staff and myself have always been great, and that really helps when you're a busy working mum. I've never felt like they didn’t have enough time to talk to me about my son, his needs, his progress, and just generally his day. I work full time and when selecting a nursery visited a number of nurseries, none of which in my opinion compared to the facilities, staff, routines, activities or care that St Andrews provides. Having recently had a newborn, he will also be attending this nursery. I couldn’t think of anywhere better for him to go. It’s a home away from home for my children.

How likely would you be to recommend St Andrew's Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Julie Emerson, Owner at St Andrew's Day Nursery responded to this review on 20 Oct 2017:

Thank-you for your wonderful review it means such a lot to us at St Andrew's Nursery. We try very hard to ensure we meet all of our children's and parents needs and we are very proud to say we have got the balance just right. We spend time listening to our parents and giving them the time and opportunities to provide us with feedback and ideas for their children and the nursery. Our staff are passionate and enthusiastic and this is reflected in the day to day care. We are always striving to improve and we have worked very hard to be a 'Good ' nursery. Many thanks

My daughter attended St Andrews for 4 months and we removed her following numerous issues after much stress. She had 2 key workers one of which managed the room and was on several occasions openly rude and confrontational towards myself. The 2nd came across very unconfident and lacking knowledge. Most suggestions made by myself on development areas I was working on at home were met with dismissal as they seemed to stick very rigidly to 'typical' development ages rather than considering children as individuals. Despite their refusal to work on these areas at the nursery my daughter then achieved these at home a few weeks later. The other key issue was around safety, she had numerous accidents whilst at the nursery, which in my opinion could have been easily avoided if the items in the room had been thoroughly risk assessed in advance and the staff had been appropriately vigilant.

How likely would you be to recommend St Andrew's Day Nursery? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Very Poor

Facilities / Outside Space: Satisfactory

Learning: Poor

Resources / Equipment / ICT: Satisfactory

Care: Very Poor

Activities: Satisfactory

Staff: Very Poor

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Good

Safeguarding: Poor

Value for Money: Very Poor

Anthony Kimber/Julie Emerson, Owner at St Andrew's Day Nursery responded to this review on 15 Feb 2017:

We would firstly like to state in response to this review that as a high-quality Nursery, we always go the extra mile in addressing any parent’s concerns and will always work extremely closely with parents and carers as any child’s happiness and welfare will always be of paramount importance to us. This is always our main priority and is clearly reflected in the extensive feedback we receive from our parents, both in writing and informally through direct comments. All of our staff work tirelessly to make St Andrew’s a wonderful Nursery which is also reflected in the very high levels of satisfaction we receive. We are a fully inclusive Nursery and the care of every individual child is important to us.

In this particular case, we can only apologise if it was felt the nursery did not take the concerns seriously. We felt that we did, in fact, take the complaint seriously, which we do in every instance on the rare occasion that something happens, and additionally looked to resolve the issue in a professional manner at all times. This included reviewing staff practices, risk assessments, staff ratios and all policies and procedures. In all cases, matters were correct and reflected best practice. However, we were, of course, happy to openly discuss the complaint and took every measure we could to improve our processes and procedures further.

St Andrew’s Nursery will always provide wonderful learning opportunities for children as well as a safe and exceptionally caring environment, with dedicated and wonderful staff which is reflected in comments we have received from staff, parents, Warwickshire County Council and Ofsted. It is with regret that on this occasion we were unable to meet the expectation of one of our parents but do appreciate the feedback which we will always welcome as a further source to continuously help us improve.

Thank you again.

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