Smart Steps Nursery

10 Pound Bank Road, Malvern WR14 2DD
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9.9 18 Reviews
  • Smart Steps Nursery, Malvern
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Stepping Stones Early Years Ltd
  • Privately Owned

Person in Charge

  • Kadie Chilton (Manager)

Number of Childcare Staff

  • 12

Total Places for Children

  • 41

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays & 1 week at Christmas
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Smart Steps Nursery Reviews (18)

9.9

Smart Steps Nursery has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years.
Over all time Smart Steps Nursery has 18 reviews.

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Total of 18, showing 1-18
Review from Emily V (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at smart steps from Jan 2024-aug 2025 (starting school in September) and he has loved every minute of it. There are always plenty of activities and games, a fun learning environment, plenty of encouragement and support and understanding of difficult times surrounding family life. They
deal with everything in an amazing way.
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Review from Jack S (Father of Child) published on 27 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cracking nursery. Cannot fault them. My lad been going for awhile and no problems. All the staff are lovely and down to earth. Daily updates via the app witch is nice. 10/10 rating. The manager has been very accommodating from very get go. So thank you so much. Could recommend a better nursery!
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Review from A J (Stepfather of Child) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't praise the nursery more, my stepdaughter loved her time there and made some lovely friends that she carried on to primary school with. The staff were all very welcoming, with good communication skills, keeping us up to date with all our daughter's day to day progress.
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Review from Alexandra P (Mother of Child) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 2-year-old has been going to Smart Steps for a bit over a year. He has the best time there. He seems to genuinely love the rooms and the staff and they seem to really care about him too. I love how structured his day is and how many activities they do every day. They always help me with questions
and support I need around his development as well as random bits and even my welfare. I don’t know what I would do without them! Thanks guys!
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Review from N W (Mother of Child) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been here for nearly a year now and was delayed, but has come on massively since being here. He runs through the door every morning and absolutely loves all the staff. I couldn't ask for him to be in a better nursery. All staff are kind, caring, approachable with anything and are all hands
down amazing.
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Review from Sophie E (Mother of Child) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is absolutely fantastic. The staff are brilliant at their jobs and my little boy is fully settled and happy whilst at nursery. The activities are well planned and are of such variety so my child is always learning something new. I feel since he has attended this nursery his speech has come
along very well and he is full of confidence. They also have an app where they update nappy changes, naps and also upload pictures of what my child has done throughout the day. The garden area they have is lovely as well for the children to play.
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Review from M C (Father of Child) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just watching my daughter skip into nursery with a smile on her face shows me how much she enjoys attending Smart Steps Nursery. This gives me a massive peace of mind when my daughter is with them. I love how the staff are as excited as me when she learns new things. Her confidence in relationship building,
learning shapes and words is improving week by week.
The number and variety of activities each day is amazing and the fact they manage to get in the garden or go on trips - even in winter is fantastic. Thank you to everyone at Smart Steps Nursery for enabling my daughter to grow.
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Review from Christie L (Mother of Child) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant nursery. The staff are the kindest people ever. They are always there for the children and families. Would always recommend anyone with children to go here. I had 2 children here and they both come out so happy.
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Review from Kathryn H (Mother of Child) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Smart Steps is a great nursery. My son loves it there. The staff are all so friendly and nurturing and the rooms are lovely. Outdoor space is great, activities are well thought out and varied and food is brilliant!
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Review from Sue B (Great-grandmother of Child) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If your considering Smart steps you really can’t find a more caring professional Nursery. All the staff are well trained. They go to such lengths to find each child’s strengths and nature. We are so confident when we drop our little man off that he will have a great day. Thank you to all of you.
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Review from Lauren C (Mother of Child) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier with Smart Steps Nursery. The staff are helpful and friendly. Our daughter is happy and settled. The hours are flexible. The nursery rooms and garden are lovely and the activities the children do are well thought-through and engaging. A brilliant nursery all around.
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Review from S M (Mother of Child) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter comes away happy every single week. “Fun in there!” She thoroughly enjoys her time with all staff. She is learning so much and it’s all thanks to Smart Steps. The staff are very supportive, kind, friendly and caring.
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Review from Kelly S (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very lucky we found this nursery. They have helped my daughter find her confidence. The staff are warm, friendly and always help with any issues we may be having. We always feel welcome here and my daughter loves it. She learns so much, we will be sad when she has to move to school next year. The
manager always extends any help and support we may need. my daughter loves all the staff but one lady has been amazing with her since she first started. The outdoors is amazing and lots of fun for her.
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Review from Chloe R (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at the nursery for over a year and he loves it here, he often goes out to the park, shops on walks etc. he is always up to something every day, painting etc and has lots of fun, the girls are attentive and any concerns I may have are addressed, they also take on board for any medical
conditions which may arise or any changes in diet etc. the girls are all lovely.
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Review from Jessica S (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery! All staff are so friendly and welcoming. I was very worried about sending my daughter to nursery and the staff were so lovely to me and made me feel much more confident about it. She absolutely loves going to nursery and looks forward to it. She has come a long way since being with
you for the last 2 months.
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Review from R D (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of my children have been with the girls since they were all 2. I couldn’t fault them at all. The nursery is clean and up to date with any kind of emergency. Couldn’t have a better group of girls to teach your children. They’ll be sadly missed next year when all of my children will be in school.
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Review from K A (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great nursery.
My son started at age 1 and due to being unsettled, they accommodated numerous settling-in sessions for him. He is now in preschool and loves it!
They have an app and photos get uploaded giving you an insight into their day.
If I’ve been unhappy with something I’ve felt comfortable
enough to speak up and it’s been dealt with immediately and professionally. He has come on so well here and if I had more children I wouldn’t hesitate to send them here.
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Review from P M (Mother of Child) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not recommend Smart Steps enough.
The staff are absolutely amazing. The activities they put on for the children are just great! Our little one is always coming home with his own little creations and we love it (so does he!). He is always so happy to go in the morning and see the staff (he
even asks for them on the weekend!).
You can tell they all genuinely care about each and every child they care for and they go above and beyond for them.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Smart Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Smart Steps Nursery is calculated as follows: ( (104 Excellents x 5) + (2 Goods x 4) ) ÷ 106 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Smart Steps Nursery is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 number of registered child places is 8.2, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Frequently Asked Questions about Smart Steps Nursery

What is the Age Range of Children that Smart Steps Nursery accepts?

Smart Steps Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Smart Steps Nursery Open?

Smart Steps Nursery is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Smart Steps Nursery have capacity for?

Smart Steps Nursery has capacity for a total of 41 Children.

How far is Smart Steps Nursery to the centre of Malvern?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Smart Steps Nursery to verify any information. View our terms and conditions. Smart Steps Nursery has an Basic Service - more info.