2-4 Downs Cote Drive, Westbury-on-Trym, Bristol BS9 3TP
Owner: Once Upon a Time Day Nursery Ltd
Person in charge: Toni Williams (Manager)
Local Authority / Social Services: Bristol City Council
Number of Staff: 12
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 30
Age Range: from 0 years 2 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0800-1800
When Closed: Bank Holidays & 1 week at Christmas
The Review Score of 6.9 (maximum of 10) for Once Upon a Time Day Nursery & Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Once Upon a Time Day Nursery & Preschool in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.889 for Once Upon a Time Day Nursery & Preschool is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2 Points relating to the number of positive Reviews for Once Upon a Time Day Nursery & Preschool is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500 , then divided by 2 = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Once Upon a Time Day Nursery & Preschool has a Review Score of 6.9 (6.889)
Review submitted from a Website Submission by Stephanie G (Mother of Child) on Monday 20 February 2017. Relates to February 2017.
My daughter has been attending Once Upon a Time Nursery since September 2016 and I cannot recommend it highly enough. We chose the nursery as we wanted a smaller, more cosy setting for her and the staff were extremely welcoming. Our daughter has thrived in the 6 months she has been there and this is due to the dedicated, friendly staff, who genuinely care for the children and plan activities around their individual interests. Every member of staff knows our daughter and they give us a smiley welcome at drop off and pick up. The range of activities the children do is fantastic and our daughter is experiencing so much during her time there; outdoor play, painting, making decorations, messy play etc. I am so glad I went with my gut feeling as my daughter is so happy at this nursery. This certainly makes drop off in the mornings easier for us!
How likely would you be to recommend Once Upon a Time Day Nursery & Preschool? Extremely Likely
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Toni Williams, Manager at Once Upon a Time Day Nursery & Preschool responded to this review on 20 Feb 2017:
Thank you so much Steph, it means so much that all our hard work keeps yourself and your family happy. We love caring for your little bundle of joy!
Review submitted from a Website Submission by Rachael R (Mother of Child) on Friday 30 September 2016. Relates to September 2016.
A small nursery that isn't bursting with children which made myself and my daughter feel a lot more at ease. The staff in the nursery are to a excellent standard. we have recently seen massive changes to the nursery by the fantastic new management team who put on regular events and parent meetings to get parental involvement. My daughter never wants to leave the nursery and always asks to go on weekends. There are always lots of exciting activities on daily including cooking which my daughter loves. Would highly recommend.
How likely would you be to recommend Once Upon a Time Day Nursery & Preschool? Extremely Likely
Overall Standard
Facilities / Outside Space
Learning
Resources / Equipment / ICT
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Activities
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Review submitted from a Website Submission by Emma M (Mother of Child) on Sunday 17 July 2016. Relates to June 2016.
The overall standard of care and thoughtfulness of the staff is excellent. They know every child personally and this is helped but the relatively small size of the nursery. They offer flexibility and understanding without prejudice or warning. I am so happy that my child is here and I am safe in the knowledge that he is respected, listened to and understood. His confidence and learning capabilities have grown since being here and this is because of the exceptional staff who care for him.
How likely would you be to recommend Once Upon a Time Day Nursery & Preschool? Extremely Likely
Overall Standard
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
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