Having considered the review after previously discussing the points personally with M. B, we would like to respond as they are in the public arena. Jesters Bicknacre is a small setting which for most families is a big plus. Staff know all the children, not just the ones they are looking after. However, we do not have a large staff so when people move or go on maternity leave it has an impact. We have, like others inherited post covid conditions affecting staff. We consider every child's needs when planning services but we have a duty of care to all of our children and striking a balance may mean that individual requirements cannot always be met despite our best efforts. We are sorry that M B feels her experience with managers was poor despite listening to her concerns and explaining our rationale. The car parking is beyond our control. We understand that there may be better out there for some individuals but this does not reflect the view of the vast majority of our parents.