In response to this review, I would like to share the reality of it in a bit more in-depth. With a high staff turnover and new management stepping in things needed to be addressed. Working closely with Ofsted which was not an inspection but a visit, to discuss a complaint they have since been back within the two weeks as stated and are very happy with our changes that have been made. Even with staffing issues, measures were put in place to ensure no room was left over ratio and we had support from our director and other nurseries to ensure we remained compliant. I do apologise you feel you had a bad experience with Nurtureville but I can ensure you that now we are under new management new measures have been put in place to ensure things like this do not happen again.