We pride ourselves on our relationships with our families and are sorry to hear that you weren’t happy during your 2 hours with us. We have underfloor heating in each room and staff felt the child was hot in their thick jumper and had removed it while he was eating lunch. There were 7 children and 3 members of staff, ratio of 1:3. The child was only at nursery for 2 hours and while playing was with a member of staff the whole time and no incidents occurred in this time. Feedback was given on collection and photos had been uploaded to the family app. When children are settling they are always close to an adult for reassurance but supported to play and join in with peers. It was the child’s first day and was encouraged to eat lunch by the senior of the room, which he did and the child was collected before the time the bottle was due. We understand that the settling in process is hard for both the child and parents and we do try to support them both as much as possible.