Thank you for taking the time to address your concerns, our aim is to provide the best possible care and it is something we take very seriously. I can see on our database that you raised a concern formally with the company and that we responded after looking into the matter further. <br>I am confident that my staff team were providing safe, nurturing care and attention for all of the babies present that day and that all children were monitored and comforted appropriately. We have had many families express their gratitude for how helpful and accommodating the team are within the baby room during the settling period and I am certain that you would have felt confident with the team's caregiving had you continued with settles.<br>I would be more than happy to talk this through further should you wish to return to the setting, we wish you all the very best.