Thank you for taking the time to bring your experience to our attention. We take all feedback into consideration. Our aim is to provide the best possible care and it is something we take very seriously. <br>We report all accidents via the Famly App and by telephone if necessary. Accidents are reported on collection. Due to the Coronavirus, the staff have to ensure that strict protocols are adhered to for the safety of our children and staff alike. Therefore windows are kept open to ensure adequate ventilation. Children wear extra layers of clothing and the heating has been increased to ensure that the children are cosy.<br>Our current prices are in line with our competitors. All customers are made fully aware of these prior to childcare provision. Invoices are sent via email, also via the Famly App where a client's payment history and outstanding balance can be seen at all times. We are sorry that you feel the experience did not meet your expectations and we wish you all the very best.