We’re saddened to have received your review and hear your feelings about the nursery. We care deeply about the children in our care and all the feedback we receive, and it’s a shame you did not raise these concerns with us directly when your daughter was attending the nursery. We contacted you to discuss these matters but regrettably, you declined to speak with us. We appreciate your frustration, and unfortunately, due to the challenges of increased staff sickness and the need for us to maintain ratios, we made the very difficult and unavoidable decision to temporarily reduce our opening hours in the lead up to Christmas last year. As we communicated at the time, we retained your deposit but waived the more significant outstanding invoice as a gesture of goodwill for the major inconvenience. As is our procedure following feedback, we have reinforced our stringent policies with staff. We wish you well for the future, and if you wish to discuss this matter then please do get in touch.