Thanks for your feedback. The book - contained very detailed information and helped us to get to know your son better. Detailed information continued daily and we always responded in the book or verbally. We admit that the children are our priority and they will always come first. However, as we also value working with parents, staff spoke to you on several occasions causing them to spend an inappropriate time out of the room. Unfortunately, you failed to follow our suggestion to email us with any queries or to speak to a manager who would have had more time. Staff explained that your son's nappy was changed just before your arrival and the bodysuit was not soiled at this time. Daily nappy changes and activities were put in the book or given verbally however informing you of each item he played with was an unrealistic expectation. Your son only attended for five weeks and settled quicker than even you expected. A nursery setting may not be right for you. Photos show him happy.