The safety of children in our care is our number one priority. We have full understanding that children will pick up coughs and colds, especially as we head into winter but we have Covid policies regarding a high temperature in place as do all Nursery care providers. A link to our current guidelines can be found here:- www.brighthorizons.co.uk/coronavirus. <br><br>No child will ever be left alone with no supervision and a member of staff would care for them until a family member arrives to collect. The paperwork is needed in order to keep everyone safe and follow legal requirements. <br><br>We are sorry you feel this way about the situation and of course are happy to discuss in further detail. If you send your contact info to ukcomplaints@brighthorizons.com and we will be in touch. <br><br>Kind Regards, <br>Katherine