Dear Tegan, thank you for taking the time to share your review. We are committed to working in partnership with all our parents to ensure that they are happy with the service we are providing, and so we are very sorry that you felt that our high standards were not maintained on this occasion.<br>We want to reassure you that we take all complaints very seriously. Your complaint has been escalated to senior management and every effort is being made to bring it to a satisfactory conclusion. If you would like the opportunity to meet with a senior manager, please do get in touch with the nursery manager, who will be more than happy to arrange it.