I would not normally respond to a review but I feel I should in this case. Manor House Nursery is a family orientated nursery, with fabulous practitioners and dedicated management. This is reflected in the fact it is extremely popular and most days there is very little availability. In short, I am proud of Manor House and I know from talking with parents they appreciate the hard work that goes into making their children’s experiences here wonderful and varied. We operate a very customer-focussed philosophy and will always do what we can to help, wherever possible. However sometimes we are unable to do this, particularly when extra days are requested at short notice as we strictly comply with maintaining ratios and overall occupancy. It is sad when this is communicated clearly to a parent but they decide try to damage a nursery’s reputation by leaving toxic reviews on a public website. This is the second time that this has been done by this parent and it is a shame it is allowed.