We are very sorry our Ofsted outstanding nursery did not meet with your expectations.  Due to COVID, unfortunately, parents have to remain outside during settling in sessions and to enable their baby to move freely between the inside and outside we have one of our double doors open and the heating turned up.  All children are appropriately dressed during this time and our practitioners are competent to assess if a baby is cold.  The room is sectioned with panels and units to reduce the possibility of drafts on our youngest babies during the short time the door needs to be open. Your complaint was responded to in full and your allegations were not reflected on our CCTV recordings.