When the Government ordered the 1st lockdown we offered all our key worker families a place at one of our nurseries which we maintained open and ensured practitioners known to the children would be there to care for them.  We made no charges for children not attending throughout lockdown.  When we re opened on 2nd June we gave parents the option to delay the return of their child until July without charge. Unfortunately as a business that has suffered immense financial loss due to COVID we had to have a limit on how long we could hold a place without payment when we had a waiting list of families needing places.  We are obviously very disappointed to loose any family but appreciate individual decisions and circumstances.   For our families with a shielding letter we held their place without charge until the Government lifted shielding.  All of our team members attended work when required unless they had to shield for either themselves or a family member.