Dear Samantha, thank you so much for your lovely comments about Prima nursery. I understand there have been a few problems with the communications app, this was addressed with further staff training, and I hope this has improved greatly for you - do let us know if we can be of any further help. Due to Covid-19, the restrictions of face-to-face update contact with parents has been challenging, but we are going to be offering a parents evening next month so that you are able to come in and talk to the staff about your son's progress - I hope you are able to make this, alternatively we can offer a Teams Call online should you prefer. The team at Prima are doing a fantastic job, their care and nurture for all the children shine through, and I am very proud of each and every one of them. It is of great comfort to me that you are extremely happy with the care we provide for your child and that they feel safe, happy and healthy every day in the nursery. With warm wishes