Firstly, thank you so much for your kind comments – a source of pride to us all – and for taking the time to post a review. Parent feedback is vital to our efforts in continuously improving our service and ensuring children have the best possible nursery experience.<br><br>I fully accept that our normal practices were not followed in the days following your keyworker departing on unexpected annual leave, prior to maternity leave, and her replacement, a recent transfer from a sister nursery, settling fully into her new role. Unfortunately, our mutually agreed ‘getting to know you’ meeting fell victim to the COVID-19 lockdown restrictions. <br><br>Most observations for parents are uploaded in real time when practitioners are naturally more interested in what their children are doing. As a result spelling and grammar on our Parent App is a continuous focus for us with random checks and subsequent training and support. I hope this reassures you.