Thank you for your feedback. We are sorry to hear that you were unhappy with your experience at the nursery. We understand you had left the setting towards the end of October and at this time, many of these concerns had not been raised with us. We would have loved to have helped you then, however, if you would like to discuss your concerns further, then please email ukcomplaints@brighthorizons.com with your contact details.<br>Kind regards, Bright Horizons.