Thank you for your feedback, all concerns raised by parents are investigated and any areas for improvement are quickly identified. Our team in the baby room is led by an experienced senior staff member and the quality of care we provide is monitored and supported by our Centre Director and the Area Director. Any issues with regards to our accounts are resolved as quickly as possible. <br>Busy Bees at Battersea does not use Agency staff and as part of our safer recruitment procedures, we recruit and handpick the best practitioners to care for our children providing them with the best start in life.