We are sorry to hear of this. The safety and wellbeing of the children in our care is our number one priority, and we are committed to working with parents to find the best solution in supporting their child’s individual needs.<br>We would like to discuss your concerns with you further, so if you could please email your contact details to ukcomplaints@brighthorizons.com then we will follow up with you promptly.<br><br>Kind regards,<br>Bright Horizons.