We are disappointed to read this review. Particularly as no official channels for complaint in the setting were followed. This is the second setting in our company the child has attended. The parent had advised she wished to leave the setting, usually a one-month notice period is required, however, this was waived to allow the parent to leave immediately without building up unnecessary fees given the current circumstances, weekly payment was offered as an alternative but declined. We accommodated a change of sessions whilst the parent needed to visit outside agencies for her personal life. No complaints were made to the setting regarding communication, handover times were often very limited due to the time and nature of the child's arrival and departure. Nappy changes were always completed, including any additional soiled nappies. We feel saddened that the parent during this troubled time has taken this route instead of talking to us when we pride ourselves in Parent Partnership.