Thank you for your review. It's really useful to have feedback so that we can make improvements. We're so glad that the teething problems regarding your parent zone have been solved. We are very busy all day long with activities so I think we will work on our handovers to make sure that this is explained in full. We've recently terminated the cleaners' contract because we were very unhappy with the service so we're very confident that everything will be back up to our usual standard.