We are sorry that you were not satisfied with some elements of the nursery. Both the manager and the team are very upset because they felt they had an excellent relationship with you since your daughter started with them as a baby then progressed through toddlers and into pre-school. The pre-school rooms offer 36 places, but of course, the ratios are maintained accordingly. Pre-school is a preparation for school and this does mean that children are encouraged to be more independent with self-care. Choosing when they visit the toilet is part of this but the staff are close by. Transition meetings were held with you and the team when your daughter moved up so that her key person and other staff were aware of her medical history. Sometimes there are unavoidable reasons why staff may not be so familiar with children: when new staff start, or when someone is ill and we cover them with staff from our other nurseries, for instance. We are glad that your daughter is happy at your new school.