Thank you for your feedback. We are very sorry to hear that you were unhappy with your experience at our setting. We understand your concerns and have taken a number of positive changes to better meet the needs of the families in our care. These changes have been demonstrated recently by Ofsted who rated us 'Good' in November 2019. We will continue to gather feedback from parents like yourself to ensure that we are always working toward the best outcome for the child. Kind regards, Bright Horizons.