Dear M C,<br>Thank you for your feedback. As you have now been attending our setting since August 2018, I am saddened that you have not brought your concerns to our attention in order for us to recognise and rectify them for you. <br>We are currently open from 7.30am to 6.30pm to accommodate working families, if these hours are not suitable for you, we can only apologise and support you in finding other nurseries that have extended hours to support your working needs. <br>In regard to your child being kept clean during the many daily activities we provide such as painting etc throughout the day, we always encourage all children to wear aprons during messy play to further accommodate parents in regard to looking after their children’s clothes whiles in our care.  <br>In regard to not receiving pictures to take home, parents were informed in August 2018 that from September 2018, we were moving to tapestry, which gives you access to view your child's progress online remotely. All parents have access to an online gallery via Tapestry, which was shown to you during your child’s Parent Consultation Day in November 2018. All parents can view all the activities their child/ren take part in at nursery. Also, outside your child’s room are ‘What we do at Nursery’ books filled with pictures and artwork completed by all the children within your child’s class. In addition to this, outside of the classroom is your child’s individual named drawer, which parents are constantly being advised to look in, which is where you will find plenty of your child’s work kept for you to take at your own pleasure. <br>I appreciate your comments and am sorry that although you still attend our setting that you would not feel confident to recommend us to other families. I would like to again take this opportunity to thank you for your feedback as it will only help us to grow in a more positive way and know where we will need to improve as a setting. <br>If you have any other concerns please let management know when you drop off or collect your child next and we will be more than happy to discuss these with you.<br><br>Regards <br>Beverley Annan-Forson<br>Nursery Owner