Thank you for taking the time to submit a review, we do appreciate all feedback. <br>We are very happy to hear your little one is excelling and I have fed your concerns about staff back to the Nursery Manager, she is more than happy to invite you in at a time that is convenient for you to discuss this matter further, as we want to ensure you are completely happy. <br>You can also send further information to ukfeedback@brighthorizons.com. <br><br>Kind Regards, <br>Bright Horizons.